After an update from SMG7 to SMG7.0.1 when you go into the Quarantine, and click on a message, no content is visible, so you cannot release it or use any other available options.

1.  At the linux SMG server terminal as “root”, cd to :  /usr/lib64/php7/extensions

2.  Rename the file “mailparse.so” to “mailparse.so.old” .

3.  Issue the command :  ln -s /vastorage/smg/transfer/mailparse.so /usr/lib64/php7/extensions/mailparse.so

4.  When you now do the linux ll command to list the files, you should see :

     mailparse.so —> /varstorage/smg/transfer/mailparse.so

5.  Issue the command :   service apache2 restart

6.  Now when you login to the Quarantine of SMG, you should see the content of the messages in the Quarantine.

This article was published originally here: https://portal.microfocus.com/s/article/KM000011133?language=en_US