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Can't delete any entries from personal Blacklist

evanevery

It appears the "delete" function does not work from within the Options tab on personal Quarantines. 

I have tried this with multiple browsers.  I select (check) the entry I want to delete, click on "Delete", and then the checkbox is cleared and the entry stays in place...

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  • 0  

    Ok, now I started the right activities.

    I put one address to my personal blacklist. After this I entered quarantine with my account and accessed blacklist. I selected the last address, deleted it and it stayed deleted. I logged out and logged in again, just to be sure. But this address does not appear again.

    Are you using the latest version of SMG (including monitoring)?

    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    No, I'm one version back...  I'm waiting for the usual "dust to settle" before I run the update...

    I can delete any "user" blacklist entries from the admin/config/policy rule, but individual users can not delete addresses that they create themselves.

    Have you tried BOTH creating and then deleting an address fully from within user quarantine access?  In my experience, it doesn't matter if the user logs in/out.  The address simply will not be deleted at all.

    I don't know if it matters, but all my addresses are wildcarded (i.e. "*@acme.com" or "*.acme.com")

  • 0   in reply to 

    No, my address has been added to blacklist by activities on a digest. I assume that this approach is easier for common users. Your way ia a power user activity Innocent.

    But I will use your way too ...

    Use "Verified Answers" if your problem/issue has been solved!

  • 0   in reply to   

    Sorry, direct access is working too.

    I created an entry *@demo.com, saved it. Logged out, logged in. Delete it and it disappeared. And it stays disappeared ...

    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    OK - I guess its time to update...  Wish me luck!  ;-)

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