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Cannot log into GroupWise Admin Service on one POA

gurneetech

Having trouble with one POA, out of a system with multiple POA's and agents. This started when working to move the system IP addresses to host names in preparation for upgrade. 

the gwadmin-console.log states: 

2024-08-15 09:49:55 RestService [ERROR] GET->https://<hostname>:9710/gwadmin-service/system/whoami failed
2024-08-15 09:49:55 RestService [ERROR] Caught IOException - Premature EOF
2024-08-15 09:49:55 GwAuthenticationProvider [ERROR] ***Failed to Login **** Premature EOF

No admin users can login. I've re-run the installation, I have used gwadminutility to get new certificates, but I can't seem to get into it at all. 

It does seem to be communicating to the Primary domain, because user changes are happening. 

anyone have any ideas how to address this? 

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  • 0

    i think you are on oes23.x, oes24.x or sels15

    wich gw version do you have and wich build?

    are the othter gw-services start correctly and only gwadminservice will not start

    do you have a correct and valid gwha.conf on /etc/opt/novell/groupwise

    please verify the file gwadminservice.conf on /etc/opt/novell/groupwise

    i had the trouble recently that my groupwise services would not start and after long time and research i found the gwadminservice.conf was corrupt and i had replace this tile. This is a little file with 81 bytes! i had gw24.3 build 145994 on a oes24.3 server

    how do you start groupwise? rcgrpwise start/stop/status/restart?

    you can try to start it manually with systemctl

    is port 9710 responding? lsof -i:9710

    do you have open a case by ot portal?

  • 0 in reply to 

    We're behind. This is version 18.1 on SLES 12

    POA, gwadminservice and the DVA all start. Its just logging into gwadminservice that doesn't work. No with the admin account or other names admins. 

    gwha and gwadminservice.conf are consistent with other servers in this environment. 

    No open case yet. 

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