• State Not Answered
  • Replies replies
    17
  • Subscribers subscribers
    16
  • Views views
    1490
  • Users 0 members are here
  • Locked Locked
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Webaccess 18.1 auto refresh stops after a while

clausw1
Since upgrade to 18.1 Webaccess (3 instances/Servers) stops autorefreshing the browser after about 20min to 60 minutes.
slap polling from the poa are still received:

webaccess log (diagnostic):
14:27:04, <SOAP>, -, INFO, USERID, POLLING: Slap received for session sequence #49

in webaccess admin interface:
User Id Logged In Last Access Last Slap (GC) Last Slap (POA) Interface Domain Post Office Language Client IP Session Sequence Browser
email 11/20/18 13:32 11/20/18 14:27 N/A 11/20/18 14:27 css Domain poa de ipaddress 49 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

as you can see last slap (Poa) is received, but the webaccess browser does not refresh.
New login does not help, and affects all users also new ones.

restarting tomcat resolves the problem, but only for max one hour. (maybe depends on the amount of users?)

Tags:

Parents
  • 0
    We are seeing the same thing.

    <rant> I'm beginning to think GroupWise has a death wish! These sorts of issues make it hard to justify continuing to use the product to the "Why can't we use Outlook" users. And don't start me on MAPI issues.</rant>

    There was an old TID https://support.microfocus.com/kb/doc.php?id=7018742 about this issue for GroupWise 2014, and I might give this a try over the weekend. I notice this option is disabled in my poa files.

    Robert
  • 0 in reply to 
    I don't think TID 7018742 will resolve this issue, because the webaccess server (tomcat) does receive the slaps from the poa, as you can see in the logs and on the webaccess admin interface.
  • 0 in reply to 
    For all who have the same problem, it is a bug, there is a newer build available which resolves this issue.
    You have to open a SR.
  • 0 in reply to 
    clausw;2491609 wrote:
    For all who have the same problem, it is a bug, there is a newer build available which resolves this issue.
    You have to open a SR.


    Hi,

    since I've the same issue, would you be so kind and give me the Bug ID.

    Thanks
  • 0 in reply to 
    Hi Norman,

    BUG#1116743 - kindly open a service request and we'll be more than happy to provide the FTF for you.

    Cheers,
  • 0 in reply to 
    Am 07.12.18 um 09:44 schrieb laurabuckley:
    >
    > Hi Norman,
    >
    > BUG#1116743 - kindly open a service request and we'll be more than happy
    > to provide the FTF for you.
    >
    > Cheers,
    >
    >
    Unfortunately I do not found this Bug No in the list of the fixes.

    Bernd
  • 0 in reply to 
    Installed GW18.1.1 and Mobility 18.1. POA not refreshing Mobility. The update to GMS 18.1.1 came out today and engineer updated. Did not help. They now are thinking something in network stopping the 4500 notifications from reaching GMS.

    My device will get email synchs if I restart GMS... but not always ALL emails. Still looking into network issues with wireshark traces.
Reply
  • 0 in reply to 
    Installed GW18.1.1 and Mobility 18.1. POA not refreshing Mobility. The update to GMS 18.1.1 came out today and engineer updated. Did not help. They now are thinking something in network stopping the 4500 notifications from reaching GMS.

    My device will get email synchs if I restart GMS... but not always ALL emails. Still looking into network issues with wireshark traces.
Children

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.