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Filr not showing netfolders to users

Sebastian Novak

Hello,

I have setup a filr appliance with netfolders, but netfolders can be seen only from an administrator account in filr.

I have checked user FS rights and they work like supposed, because when I connect to CIFS server I can see and edit all files/folders like here:

Netfolder server is setup as OpenText OES with NMAS Authentication type:

After that I have setup "Net Folder" Deponija like this:

Because I could not see this netfolder in filr I added netfolder right also directly to the user which is supposed to see this folder, but still its not working right.

I can not see an icon for netfolders also on this account:

On admin account I have check API call that is being called when loading screen and found out, that API "library_children" is called. Admin account gets information about this netfolder in API object with binder id 103:

While on API response while called from user account this object is empty:

I would appreciate any kind of help.

With kind regards,

Sebastian Novak

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  • Verified Answer

    +1

    The solution was to remove users from Filr and resync them. It looks like, that the issue has shown itself, because user has been logged in before netfolders were created. After that it did not correctly sync netfolders to user.

  • 0 in reply to 

    (Thanks   for stepping in, I was forced offline after my first reply)

    I absolutely concur with Diethmar regarding "Usually Filr is really simple", and I have pondered on how your system behaviour can have occurred since I don't want to have this happen anywhere else and knowledge means quick problem solving in those situations :).
    So maybe we can all learn a bit by finding out?

    My pondering got me to this: assuming you have not

    • massively moved or recreated users/groups without those changes making it to the ACLs
    • set rights to attributes in eDir keeping the Filr proxy account from reading group members
    • massively used aliases in your configuration

    , I came up with some possible triggers for this

    • you had "sync group membership" unticked in "Group Settings" in the LDAP config (all Net Folders synched *before* the unticking would work fine
    • you have deleted groups in eDir and re-created them with the same name without deleting/re-mapping them in Filr (then, the new group will not get synched in, the old is still there)
    • you have not set up an LDAP sync schedule and group memberhips were out of sync
    • you are using multiple LDAP connectors to the same tree, e.g. one for the groups and one for the users - that can cause a load of issues.

    Could it have been one of those?

    Thanks!
    Christian

Reply
  • 0 in reply to 

    (Thanks   for stepping in, I was forced offline after my first reply)

    I absolutely concur with Diethmar regarding "Usually Filr is really simple", and I have pondered on how your system behaviour can have occurred since I don't want to have this happen anywhere else and knowledge means quick problem solving in those situations :).
    So maybe we can all learn a bit by finding out?

    My pondering got me to this: assuming you have not

    • massively moved or recreated users/groups without those changes making it to the ACLs
    • set rights to attributes in eDir keeping the Filr proxy account from reading group members
    • massively used aliases in your configuration

    , I came up with some possible triggers for this

    • you had "sync group membership" unticked in "Group Settings" in the LDAP config (all Net Folders synched *before* the unticking would work fine
    • you have deleted groups in eDir and re-created them with the same name without deleting/re-mapping them in Filr (then, the new group will not get synched in, the old is still there)
    • you have not set up an LDAP sync schedule and group memberhips were out of sync
    • you are using multiple LDAP connectors to the same tree, e.g. one for the groups and one for the users - that can cause a load of issues.

    Could it have been one of those?

    Thanks!
    Christian

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