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Filr not available after upgrade to 24.1

PascalS

Hi Community,

just upgrade our large Filr env to 24.1, didn't receive any error message but now :

- we are unable to login to web interface (nor local admin)

- branding does not appear on the web page (opentext Filr, is displayed)

seems every service are running fine : search appliance, postgresql, filr ... etc

disk space is not critical and inode count seems correct, too

any idea ?

Thanks,

Regards

Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid. [A. Einstein]

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  • 0

    In general I'm seconding Diethmar :).

    However: since all service are running and you get a login page but cannot log in I have to ask the one basic question I stumblen on a few times with Filr: Have you cleared your browser cache?
    I have seen time and time again that the JS code fo the authentication in Filr was changed and I had to either clear the cache or "Shift-Reload" in my browser. The case that the admin could not log in was there for me after the jump to 23.x.
    As for the branding: if that persists after cache-clearing, look in the network console of your browser and check if the branding is asked for and if so, what error code it get's. 404? 403? 500?

    HTH!

  • 0 in reply to 

    Thank you Christian,

    I did a test with a private browser session.

    I retest just now and received a failing page, then I notice both services : filr.service and  novell-famtd.service, are "suddenly"  : Active: inactive (dead)

    So I have now join the "other" "failure group"

    let's X-fingers on a quick resolution

    Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid. [A. Einstein]

  • 0 in reply to 

    In case you are not watching te other thread, there's an Update: it seems there is a field patch available from the Knowledge Base: https://portal.microfocus.com/s/article/KM000026572 .

    HTH!

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.