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Knowledge Document: ControlPoint - Use MD5 Hash to verify Redundant files from Database

Caroline Oest

Files are flagged as redundant if they are duplicates. Controlpoint generates a unique MD5 hash for each file ingested and then uses this to identify file as duplicates of a master. A master file is typically the oldest original file and all other files…
- 7 months ago
- OpenText ControlPoint
- ControlPoint Tips
Knowledge Document: ControlPoint Services fail with "Unable to connect to remote server" error

Caroline Oest

Environment ControlPoint 5.x Situation Sometimes in certain scenarios eg. unexpected shut down, upgrade, .etc ; ControlPoint and IDOL Services may fail to start, when looking at Health Check, this error can be seen: "Unable to connect to remote…
- 9 months ago
- OpenText ControlPoint
- ControlPoint Tips
Knowledge Document: CM Origin defaults not being inherited during ControlPoint policy execution.

Caroline Oest

CM Targets defined in ControlPoint require a CM Origin & CM Record Type (see KM000001655) and the CM Connector version 12.12 (or higher) which includes a software update to resolve the Origin link. Please contact CM Support to request the latest CM Connector…
- over 1 year ago
- OpenText ControlPoint
- ControlPoint Tips
Knowledge Document: Control Point 5.9.7 Dashboard Error when attempting to view a Repository

Caroline Oest

Environment Control Point 5.9.7 Situation The Dashboard Log shows the following error message: Message: System.NullReferenceException: Object reference not set to an instance of an object. Resolution Re-run the Control Point Configuration Manager…
- over 1 year ago
- OpenText ControlPoint
- ControlPoint Tips
Knowledge Document: Specific order to stop and restart CP services - CP 5.9

Caroline Oest

Environment Control Point 5.9 Situation The ingestion is not happening partially or at all. Resolution The proper way to stop and start the services: Stop any connectors first: ControlPoint FileSystem Connector ControlPoint FileSystem Connector…
- over 1 year ago
- OpenText ControlPoint
- ControlPoint Tips
Knowledge Document: Unable to Deploy ControlPoint Configuration Manager due to User Name Change

Caroline Oest

Environment Control Point 5.9.2 Situation Error message: An error occurred when deploying: Updating security for standard accounts failed with error: Could not get user details for username: DOMAIN/USERNAME Resolution To perform the change required…
- over 1 year ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Filtering on redundant not working for an individual repository within a group

Caroline Oest

Environment ControlPoint 5.x Situation It is currently not possible to select a repository within a group to filter on redundant master locations within just that repository. The filtered results displayed when Redundant is selected are identical…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Creating and searching for tags in ControlPoint

Caroline Oest

Environment ControlPoint 5.x Situation Is it possible to create a policy that uses tags in its execution rules criteria? Resolution There are 2 types of tags: 1) tags created when ingesting a repository with categorization enabled 2) tags created…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: ControlPoint unable able to create file in \\<servername>\ControlPointTempLocation

Caroline Oest

Environment ControlPoint 5.x Situation I am attempting to copy a file from a fileshare into Content Manager via ControlPoint. The file system connector collect.log shows the following error: Collect Failed '\\<servername>\<folder>\<file>': Exception…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Why do some repositories have a special symbol displayed on the category training screen?

Caroline Oest

Environment ControlPoint 5.x Situation Some of my repositories on the category training screen display a special symbol beside them What does this mean? Resolution The special symbol is shown beside any repository that is in a MANAGED state…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Searching is returning docs that are not present in Metastore

Caroline Oest

Environment ControlPoint 5.x Situation I am performing searches in ControlPoint and getting documents returned which I cannot access Advanced Properties for because there is no metadata in SQL Server for these documents. Cause This situation…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Knowledge Document: Connector Temp folder is filling up and using too much disk space

Caroline Oest

Environment ControlPoint 5.x Situation The Connector Temp folder is filling up during ingestion, using too much disk space. Resolution The typical process flow for a connector is for it to download the file to a temp directory (e.g. SharePoint…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Should I enable Advanced IDOL Distribution in ControlPoint

Caroline Oest

ControlPoint 5.9.x Situation The CP 5.9 documentation suggests that Advanced IDOL Mode is recommended and is enabled by default. Can I continue to use the Basic IDOL distribution? Resolution Micro Focus now acknowledge that for the vast majority…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Downloaded new version of a Connector and it fails to start.

Caroline Oest

ControlPoint 5.9.x Situation I have downloaded a new version of the Connector but it is failing to start. When trying to run the Connector .exe directly from the Command Prompt, the following error is reported: EXCEPTION: Failed to create class…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Why are some files types I excluded still being ingested by ControlPoint?

Caroline Oest

ControlPoint 5.x Situation I am ingesting some data and have setup repository ingestion to analyze sub items and exclude files of type DLL from ingestion. Afterwards I used this SQL to check if any DLL files had been ingested into Metastore for my…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Does ControlPoint report what files failed to be processed by the Connector Framwork

Caroline Oest

ControlPoint 5.x Situation In ControlPoint, items that could not be opened during ingestion represent risk. How can I get more details on the files that failed to be processed? Resolution Any documents that failed to be processed will be displayed…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: ControlPoint Cleanup Policies task is reporting Execution Timeout Expired

Caroline Oest

ControlPoint 5.x Situation I have deleted about 50+ policies in ControlPoint and am running the Cleanup Policies scheduled task. The Cleanup Policies.log shows the following timeout error: Error Timer - Exception happened while executing command…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Difficult to copy the full master location if the path is very long

Caroline Oest

Details of an enhancement request logged to allow ControlPoint to copy the full master location. ControlPoint 5.x Situation I used ControlPoint to ingest some duplicate files from a deep path location and then analyzed the repository. Afterwards…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: How to wipe ControlPoint indexes & old repositories

Caroline Oest

Environment ControlPoint 5.x Situation All of my content engines are reporting errors of the form shown below in their application.log: 70-Error: Memory allocation failure whilst loading nodetable fields (0 bytes) 70-Error: Node 868455. Failed…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: I cannot see all my connectors listed in dropdown in ControlPoint.

Caroline Oest

ControlPoint 5.x Situation I am currently not able to see the full list of connectors I have installed in the dropdown list in ControlPoint when attempting to add a repository. Resolution If the connectors are no longer listed in the dropdown…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
ControlPoint Support Tip - Check Metastore service

Sara Malone

Check the status of the Metastore service running the GetStatus command against the component in a browser : http://localhost:4500/action=getstatus (If your Metastore is using a custom port, amend accordingly.) You can also use the QueueInfo command to…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
ControlPoint Support Tip: Use Priority to avoid Policy conflicts

Sara Malone

If two policies attempt to act on an item at the same time, ControlPoint will halt the policy execution and flag this as a conflict, requiring user review. To avoid this, when creating the policy, under 'Settings' you can set a priority from 0-100.…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Slow accessing advanced Properties in ControlPoint

Caroline Oest

Environment ControlPoint 5.9+ Situation Eduction was enabled during repository ingestion. Afterwards it was observed that it was very slow to access advanced properties for specific documents ingested via ControlPoint. Why is this? Resolution…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Support Tip: Connector reporting Send error: ACI error: Cannot Connect

Caroline Oest

Environment ControlPoint 5.9+ Situation We are using ControlPoint to ingest from a file share using the File System Connector. The synchronize.log shows the following error has started to occur: Send error: ACI error: Cannot Connect. Cause …
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips
Knowledge Document: Software pre-requisites for ControlPoint integration with Content Manager

Caroline Oest

Environment ControlPoint 5.9.2 Content Manager 9.4 Situation When the CM connector was rewritten it became necessary to copy some DLLs from one directory to another until CP was eventually updated in CP 5.9.4 to ship the updated connector. So if…
- over 2 years ago
- OpenText ControlPoint
- ControlPoint Tips

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ControlPoint Tips

Knowledge Document: ControlPoint - Use MD5 Hash to verify Redundant files from Database

Knowledge Document: ControlPoint Services fail with "Unable to connect to remote server" error

Knowledge Document: CM Origin defaults not being inherited during ControlPoint policy execution.

Knowledge Document: Control Point 5.9.7 Dashboard Error when attempting to view a Repository

Knowledge Document: Specific order to stop and restart CP services - CP 5.9

Knowledge Document: Unable to Deploy ControlPoint Configuration Manager due to User Name Change

Support Tip: Filtering on redundant not working for an individual repository within a group

Support Tip: Creating and searching for tags in ControlPoint

Support Tip: ControlPoint unable able to create file in \\<servername>\ControlPointTempLocation

Support Tip: Why do some repositories have a special symbol displayed on the category training screen?

Support Tip: Searching is returning docs that are not present in Metastore

Knowledge Document: Connector Temp folder is filling up and using too much disk space

Support Tip: Should I enable Advanced IDOL Distribution in ControlPoint

Support Tip: Downloaded new version of a Connector and it fails to start.

Support Tip: Why are some files types I excluded still being ingested by ControlPoint?

Support Tip: Does ControlPoint report what files failed to be processed by the Connector Framwork

Support Tip: ControlPoint Cleanup Policies task is reporting Execution Timeout Expired

Support Tip: Difficult to copy the full master location if the path is very long

Support Tip: How to wipe ControlPoint indexes & old repositories

Support Tip: I cannot see all my connectors listed in dropdown in ControlPoint.

ControlPoint Support Tip - Check Metastore service

ControlPoint Support Tip: Use Priority to avoid Policy conflicts

Support Tip: Slow accessing advanced Properties in ControlPoint

Support Tip: Connector reporting Send error: ACI error: Cannot Connect

Knowledge Document: Software pre-requisites for ControlPoint integration with Content Manager

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