When records are sent to the recycle bin and returned from the recycle bin (not to a disposal folder) they're not being returned to ANY container. The container field is blank even if it's a mandatory field on the record types.
Environment…
When running the 'Send to > Print Merge' process for Active Audits, the CSV file is not formatting correctly because some records contain CRLF (Carriage Return and Line Feed) characters. These characters disrupt the file's structure, causing formatting…
The client would like to know which tables that we store the information of the additional fields (custom properties)
Environment
All Content Manager version
Situation
The client would like to know which tables that we store the information…
When using Repstor to synchronize and access CM areas into Outlook. An issue is seen where Repstor is not showing all sub folders (classes or folders) in a Class that has more 100 subfolders.
Environment
Content Manager 23.3 or newer.…
An issue is reported in server version 23.4 Patch 3, an error appears when updating the View Metadata access control permissions. When adding new locations to the access control an error message is received: "Operation is not Permitted".
…
This document details how to configure settings for the OKTA application and specifies the required parameters from OKTA for the OpenID Connect Confidential Clients in the OpenID configuration of Content Manager Enterprise Studio.
Environment…
Environment
Content Manager 23.x
Situation
When creating a Saved search, customer got the error " Operation Not permitted" And in the Work-group Server log, the following can be seen:
Transaction Name :Saved Search add /DBtext::writeString/BOBaccessList…
Content Manager client crashes when user previewing PDF/A and JPG files on a specific machine
Environment
Content Manager 23.4x
Situation
The Content Manager (CM) client crashes when previewing PDF/A and JPG files on a specific machine…
When non-admin users right-click on record > Request > Request Temporary, they get the following error: "Operation Not Permitted" This occurs likely due to lack of "Can Use" Access Control over the Home Location of the record
Environment…
When drag and drop a document or check in a new revision of document under certain Containers, non-Admin users receives the 'Operation is not permitted' error, causing the action to fail.
Environment
Content Manager 24.4, 23.4 Patch 1,…
The client is facing this error with multiple pages of their Service API
Environment
Content Manager 23.x and 24.x
Situation
The client is facing this error with multiple pages of their Service API
Find resolution on support …
Error: "The Windows API function CreateProcess() failed. The parameter is incorrect. (0x00000057)." when accessing Help from Content Manager client
Environment
Content Manager 23.x
Situation
Error:
The Windows API function CreateProcess…
The client tries to right-click on a record >send to >mail but the function is missing.
Environment
Content Manager 23.x, 24.x
Situation
The client tries to right-click on a record >send to >mail but the function is missing. They did…
Title Word Search for “SF Req # 41481” returns no results, while “41481” returns search results. We are using CM23.4 Patch 1
Environment
Version: CM 23.4 PATCH 1
Situation
Title Word Search for “SF Req # 41481” returns no results, while…
In certain cases, users need to replace original dlls with Debug/Fix dlls to assist further with investigation, However, they might run into "File is in use" error during this process
Environment
All Content Manager versions
Situation…
The client would like to know if Content Manager can identify viruses
Environment
Content Manger 23.x, 24.x
Situation
The client is trying to check-in a fake virus file to CM and sees this error message:
Find resolution on support…
Updating a location using Unique Identifier as 'Property to use to uniquely identify a location' but get the following error message Details: Verification of an import item failed with an error. Detail: 'Sort Name' cannot be left blank. It should not…
When client is Using the "Search editor" in MS Word addin causes error "SearchUIProfile is not an allowed Runtime Type
Environment
Content manager 24.4
Situation
When the client is Using the "Search editor" in MS Word addin causes error…
The client would like to have some sample codes for Manage in Place with Microsoft 365
Environment
Content Manager 23.x Content Manager 24.x
Situation
The client would like to have some sample codes for Manage in Place with Microsoft…
This article will provide detailed information on why the user receives the "Operation is not permitted" error while creating a new version of a record and the solution for it.
Environment
Content Manager 10.0 Patch 6
Content Manager 10…
This article will provide a sample query for conducting a proximity search with Elasticsearch in Content Manager.
Environment
Content Manager 23.x Content Manager 24.x
Situation
A user wants to run a Proximity Document Content search…
Products
Content Manager (Records Manager/TRIM)
Description
Pursuant to the product support lifecycle published on the Micro Focus website , one or more of the product versions included in your profile is/are entering the “Sustaining Maintenance…
Environment
All Content Manager Versions
SQL server
Situation
When attempting to upgrade the Content Manager schema an error message is received advising "Error: SQL State: 42000-9002 Message: [Microsoft][ODBC SQL Server Driver][SQL Server] The…
Content Manager admin is unable to edit/lower an end user's security profile.
Environment
Content Manager 10.x, 23.x, 24.x.
Situation
When a CM admin tries to edit/lower an end user's security profile, they find the option is grey-out…
We are getting the following error in trim event logs. There are no error messages otherwise. 03:36:09:415 5 xx Error: Time-based event processing error occurred on database 'XX' for processor 'PDF Rendering'. Content Manager Workgroup Server on 'local…