Environment

Content Manager 23.4x

Situation

The Content Manager (CM) client crashes when previewing PDF/A and JPG files on a specific machine. This issue does not occur on other machines. The errors found in the Windows Event Log:

Faulting application name: TRIM.exe
Version: 10.3.103.124
Timestamp: 0x667926f7
Faulting module name: BravaDTX.dll
Version: 23.2.0.127
Timestamp: 0x63fe341e
Faulting application path: C:\Program Files\Micro Focus\Content Manager\TRIM.exe
Faulting module path: C:\Program Files\Micro Focus\Content Manager\Brava\BravaDTX.dll

Cause

The problem may stem from either a corrupt user profile or a corrupt CM client binary on the affected machines