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Knowledge Document: Content Manager thick client performance issue on https/ Load Balancer connection

Caroline Oest
 
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Slow performance on https/ Load Balancer connection where there are multiple Workgroup Servers

Environment

Content Manager

23.4
24.2
24.3
24.4
 

Situation

All users experiencing significant slowness when using  Content Managers' thick client during business hour.

Analysis of the Content Manager Workgroup Server logs reveals multiple calls to the access controls and additional fields tables, which greatly increase the log activity.

The client logs (TRIM.exe or TRIMDesktop.exe) show the following repeated entry in quick succession: 

WGS : Refreshing cache due to notification connection switching from workgroup server '00x' to '00y'.
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