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Knowledge Document: Error Action Email Notifications Failing to Send When Em Dash in Record Title

Caroline Oest
 
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This article will clarify more about the error and avoid any confusion as to why the CR - OCTCR52O521089 is not documented in Content Manager 10.1 Patch 5 Hotfix 4

Environment

Content Manager 10.1x 
 

Situation

The user experienced issues when sending emails with the Em Dash symbol in the subject line. Whether it be a Workflow, Action, or Alert email notification, once it gets processed through Enterprise Studio Event Processing, it doesn't make it through to the mail server.

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