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  • updated to CM23 - Access Control not flowing down to documents.

    I have all the usual checks in place with update document security on the record type but still does not flow down to documents, I have the below on the container and document record type. anyone know what I am missing

  • Adding miscellaneous permissions to location

    I have someone in my organization whose access is set to Records Coordinator. She can delete documents, but not records. I need to be able to give her permission to delete records out of a certain classification. We are using version 23.4. How can I achieve…

  • PowerBI integration with Content Manager is not working

    Hi , This is regarding PowerBI integration with Content Manager. Content Manager older version we have done one POC and create a DashBoard using the the TRIMConnector. But now when we tried to use the same connector for new version CM 23.4 , it is…

  • Content Manager Teams add-in displays error 'A value must be entered for the 'Author / Signatory' when there is already a valid location entered.

    We are using Content Manager 23.4 Patch 1. When we save Teams chat, Teams add-in displays the form. However when we click on 'Save' button, error messahe - 'A value must be entered for the field 'Author / Signatory' is displayed. Aithory / Signatory…

  • Auto Numbering issues

    We're using V9 of Content Manger and our Accession records are not using 3 digits even though they’re set up to do so: (I.e. it just created T2025.3 instead). The "use compression" option box is not checked. Thoughts? Also, we're having trouble…

  • API error 500 - Could not find stored procedure 'tsAclCheck'

    Hi all, Running CM 10.1 Patch 5 Hotfix 3 Windows Server 2022 We have a third party application that integrates with CM. The application gives a 500 error when attempting to create a record. In the log on the Workgroup server I see this error in…

  • Duplicate email stops entire ingestion

    Using 23.4, One of our users is experiencing a problem filing multiple emails into Content Manager using the Outlook Integration. The system is configured to prevent duplicate emails as intended, ( Content Manager> / ADMINISTRATION / System Options /…

  • Microsoft Logic Apps and Flow custom connector

    Hi I was following the below article posted by David Churchland Logic Apps (and Flow) Custom Connector – Focus on Content Manager – Web services, Web Drawer, SDK and more... (hprm.info) to create a custom connector which I can use to post a file…

  • Version 10.1 > 23.4 Security Model Changes

    The following support ticket mentions a new security model: OCTCR52O948197 DB - Demo DB shipped with product should be based on new security model Is this just related the changes created from the required step of running the Security Filter Conversion…

  • Can we integrate Content Manager with Dynamic password policy

    Hi All, Has anyone implemented the dynamic password policy in Content Manager 23.4? If so, could you share the steps for implementation, or provide your insights on this?

  • Fetching Emails from Exchange or Mailbox and Saving to Content Manager

    Hi I have been asked by someone if Content Manager can fetch emails from a Office 365 email mailbox, and then add the emails to Content Manager. From the Microsoft 365/Exchange side, this would need to be implemented using Microsoft specific APIs…

  • Consignment Numbers not adding up

    Just recently found an issue where consignment number at creation and disposition are not adding up. Number of disposed records is HIGHER than number of records at consignment creation. Not sure if this can be accounted for network issues where they had…

  • CM 23X Service API Alternative container not allowing to map multiple container for single record

    Hi , I am facing issue to map one single document with multiple Alternative container. I tried to pass uri's for 2 containers (please refer below screenshot), but I am getting the Error. . but while try to single URI it works fine but here…

  • Can not log in through the WebClient

    Hi Folks, I have an installation setup where my Workgroup Server and my WebClient (& ServiceAPI) are hosted in two different servers. The same domain account has been used to do the installation. Initially I was facing issues in launching the WebClient…

  • Import any csv to load large data to lookup set in CM 24.3

    I am trying to create a lookup set using CM desktop , version 24.3 , and the lookup set has around 700+ entries. It would be better if we can import the values from a csv or any other method. Any help would be appreciated. thank You.

  • Workgroup Server URL

    Hi all, I am trying to install Micro Focus Content Manager Web Client. During installation, I need to put 'Web Client Default Database ID' and 'Web Client Workgroup Server URL' . Now I have the following questions 1) What do we put database id? Is…

  • Exception has been thrown by the target of an invocation

    Anyone seen this error or know of a resolution? We have a customer who was using the Outlook integration and was browsing for the folder to use within the Check In Style. They clicked the “+” next to the record number to expand and this error showed.…

  • Content Manager 10.4 and OKTA

    Hi all, I'm wondering if anyone has experience with OKTA authentication with Content Manager 10.4. We've switched it on in our DEV environment and it works well for the web-client. However, the full app will time out after 51 minutes. Our global OKTA…

  • Editing via the Blue 'Check out and edit with default application' Button fails with 'Web Edit' error.

    We have had various users encounter errors when attempting to use the Blue 'Check out and edit with default application' button. They receive the following error. --- CONTENT MANAGER WEB EDIT APPLICATION REQUIRED To edit this document in its native…

  • Cannot Add the HPE Content Manager To Outlook

    We have discovered an issue in one users Outlook where the HPE Content Manager Add-In could not be enabled. We checked that the add-ins were enabled (In Content Manager 9) and initially on ticking to activate the add-in in Outlook nothing happens - the…

  • OpenSSL Vulnerabilities

    Our endpoint detection and response solution is identifying a vulnerable version of OpenSSL used in Content Manager, with numerous vulnerabilities. (\ content manager\libcrypto-3.dll), (\content manager\libcrypto-3-x64.dll) Has anyone had any resolution…

  • Dropdown Values Partially Obscured in CM9

    When I use the 'Search By' dropdown on Content Manager 9 I find the values partially obscured. Does anyone know how to fix this? Thank you in advance.

  • Content Manager workflow - activities skipped still displaying in activities due tray

    Good morning team, I have a user that has a skipped workflow activity that is still displaying in the Activities Due tray in content manager even though the remainder of the workflow is completed. Any advice as to why this is? The current status is…

  • Statistics on source of records registrations

    Hi all, We're trying to identify the most common sources for our electronic records, to understand patterns of working. Wondering if there's any way I can get a list of records and their source, e.g. in the record properties, under Electronic there…

  • IIS App pool issue - Something is either randomly Spiking the server CPU to 100% or stoping the App pool.

    IIS App pool issue - Something is either randomly Spiking the server CPU to 100% or stoping the App pool IIS server winodws 2016 IIS version 10.0.14393.0 TRIM version 9.2 We have an API intergration with trim (via IIS on a server) This actions a…

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