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CM23.4 Patch1 Services stops intermittently

Umesh Vangapalli

Hi Team,

We have recently migrated to CM23.4P1 all of a sudden CM service get stopped, within the logs I can see it created .dmp files. 

I have installed winDbg and I can see below message:

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr(1500.2cf0): Access violation - code c0000005 (first/second chance not available)

Does anyone have seen this issue before and reviewed the TRIM dmp files before to troubleshoot any issue?

Regards,

Umesh

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  • Suggested Answer

    0  

    Hi  
    We have been running CM 23.4 P1 on both internal and customer accounts without this issue. 
    Are there any relevant messages in the windows event logs that may aid the investigation ?
    To an investigate a .dmp would really require you to raise a case with the support team and upload the file(s).

    Note: There are a number of Hotfixes for 23.4 Patch 1 that might assist, support can assist with the download details.

Reply

  • Suggested Answer

    0  

    Hi  
    We have been running CM 23.4 P1 on both internal and customer accounts without this issue. 
    Are there any relevant messages in the windows event logs that may aid the investigation ?
    To an investigate a .dmp would really require you to raise a case with the support team and upload the file(s).

    Note: There are a number of Hotfixes for 23.4 Patch 1 that might assist, support can assist with the download details.

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