CM 23.4 patch 1 EmailLink issue

We recently upgraded to 23.4, build 58.   A few users noticed an issue with copying and pasting into the Title/Notes fields - a known issue that Patch 1 is supposed to fix (the only patch I see available to download).  

We installed Patch 1 yesterday.  However, after installing the patch, even though our EmailLink appeared to be working, it was only capturing email for the account running the service, and emails for all other users were getting caught in an Error folder.

We rolled back to our previous build, and our EmailLink is working fine again.  Has anyone else encountered this issue?  

  • Verified Answer

    +2  

    Hi Koubre,

    That error would be because between 23.4 and 23.4 Patch 1 there was a CVE fix that was also present

    Part of this requires a few new stored procedures to be created which explains the above mentioned error.

    It is listed in the 23.4 Patch 1 document on page 6 (of CM23.4_ReleaseNotes.pdf) which I didn't notice at first.

    Steps to follow during your 23.4 to 23.4 Patch 1 process once the software is at Patch 1:

    Content Manager stored procedures
    You must install the following stored procedures as part of the patch upgrade process:
    Order of stored procedure to be installed:
    1. tsAclOthersCheck
    2. tsAclRTAndFPCheck
    3. tsAclRecordCheck
    4. tsAclWorkflowCheck
    5. tsAclCheck
    6. tsAclStoreCheck
    To manually install the stored procedure, perform the following steps:
    1. In the Content Manager Enterprise Studio, right-click on the dataset where you want to install
    the stored procedure.
    2. Navigate to Schema > Manage. The Schema Manager dialog is displayed.
    3. In the left pane, expand Procedures and scroll down.
    4. Select the tsAclOthersCheck stored procedures, right-click > Check and then Recreate.
    5. Repeat step 4 for all the stored procedures mentioned above.
    6. Once all the stored procedures are recreated, click Close to exit out of Schema Manager.

    -Scotty

  • 0 in reply to   

    Thank you for this!

    We waited to try again until today.  We were having major Location search issues that Patch 2 fixed.

    These extra steps helped and our email link is running correctly with the new Patch.