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Records in Recent Documents do not appear

Rayhan Chowdhury

One of our end users relies on the 'Recent Documents' feature in CM10 for their daily document management. However, we've encountered an issue: after editing a record in a Microsoft application via CM10, user presses 'Recent Documents' to refresh the list. Unfortunately, all the documents then disappear from the list, and the user has to exit and re-enter CM10 for the documents to reappear.
We would appreciate any advice on how to resolve this issue.

Thank you for your assistance.
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  • 0

    Hi Rayhan, 

    Some troubleshooting steps to assist with finding the issue.

    1. Is this only happening to a single user or multiple users? If only a single user, if they change to a different machine does the issue follow them?

    2. Are there any filters in CM Applied which could be hiding the records? This can be determined via the following steps;

    Right Click on the search view pane window

    Search > Refine Search 

    Check the Filter and Record Type Tabs

    3. If there are no filters, when this occurs have the user press F6 on the keyboard. Do the records reappear?

Reply
  • 0

    Hi Rayhan, 

    Some troubleshooting steps to assist with finding the issue.

    1. Is this only happening to a single user or multiple users? If only a single user, if they change to a different machine does the issue follow them?

    2. Are there any filters in CM Applied which could be hiding the records? This can be determined via the following steps;

    Right Click on the search view pane window

    Search > Refine Search 

    Check the Filter and Record Type Tabs

    3. If there are no filters, when this occurs have the user press F6 on the keyboard. Do the records reappear?

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