Excel Spreadsheets

Hello,

Last year we upgraded to Content Manager 10.1 [patch 1] and we are intermittently having issues with opening & saving spreadsheets.

What appears to be happening is the user opens the spreadsheet it immediately closes the edit function when you highlight a cell to amend, the audit trail shows it as "Document Checked In (Undo Checkout), rather than saving an edited revision.

This is affecting users at random; we're not sure why.

We are unable to perform a patch at present.

We also received outside advice about closing CM, going into the users C:/ and re-naming the MicroFocus folder so that a new folder appears with new connections when CM is opened again. This has worked for the other company that gave us advice, but hasn't worked for ourselves.

Any advice/help much appreciated, please!