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Knowledge Document: Configuration backup fails on Windows

Caroline Oest
 
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A "Configuration" item backup fails on a Windows client with IPC-related errors due to DA crash, which can be worked around

Environment

Data Protector version: Any
Operating System: Windows

Situation

Configuration backup fails with 

IPC Read Error: System error: [5] Access is denied.

Cause

Disk agent (VBDA) crashes while backing up Configuration item.
and Windows Event log mentions

Faulting application name: vbda.exe, version: 23.4.196.0, time stamp: 0x651bf684
Faulting module name: ntdll.dll, version: 10.0.17763.6414, time stamp: 0xd2a47020

thus connection is reset, and BSM indicates that.

Find resolution on support portal

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