Popular Tags

  • Data Protector 10.2 vs. Data Domain OS 7.7.4

    Hi, I'm new to Data Protector, so I don't have any experience yet and I'm asking for help. Is it possible to properly use Data Protector version 10.2 with the currently recommended DDOS 7.7.4 target code and the new version of the DDBOOST protocol?…

  • Reasons for service crash?

    Hello! I am trying to add one more server to my backup plan with Data Protector, but it seems I have a problem with the "Data Protector Inet ([HPE Data Protector] - Backup client service)". The service is not running and when I try to run it manually…

  • Data Protector loses connectivity with the backup server when addressing specific filetypes

    Hello, after months of testing we found that we have issues backing up *.qcow and *.qcow2 files, resulting in a "Connection reset by peer" when the backup process gets there. Have anyone addressed such an issue or a related one with another filetype…

  • Deleted backup task continues to be generated

    Hello: My problem is the following: In Dataprotector, there was a backup routine, scheduled to be performed at 1am. The task, the server and the backup execution schedule have been eliminated. but after this it continues to appear in session that has…

  • Restore Active Directory

    Hello every one, It's me again, the last discussion i have a question "Can the Data protector backup Exchange and Backup Active Directory" now i'm, colleague and another team do UAT the Backup and Restore Active Directory, we have 3 Server, Data Protector…

  • [61:3003] Lost connection to BMA named

    Galera, bom dia. estou enfrentando o seguinte erro ao realizar backup de uma database do exchange. O backup ja foi reconfigurado porem roda uma vez com sucesso e na janela seguinte volta a dar erro ou completo/falha. Segue log abaixo. Report…

  • DP 10.50 user group management

    Is there any possibility to mange DP User Groups without GUI usage? We need it for automation purposes. I see that changing of ClassSpec file does not work (just lije UsersList file).

  • (DP) Support Tip: When starting the DP Home Page popup errors "Reason: Internal Server Error" appear

    Additional behaviors might be seen such as: Schedules do not run Clients on the home page show "0" Cause: There is a syntax error in the cell_format file on the cell manager: Windows: \programdata\omniback\server\config\cell\ Unix: …

  • (DP) Support Tip: DP 10.03 AppServer logs grow rapidly

    In some 10.03 Windows environments users report rapidly growing server.log and run.log files while GUI is open. Following type of message is constantly logged: 2018-04-15 23:59:59,970 WARN [org.keycloak.events] (default task-3) type=LOGIN_ERROR, realmId…

  • (DP) support tip: "Unable to get Authentication token" - Invalid token signature

    PROBLEM DESCRIPTION: 　 When selecting "Devices" in GUI, pop up window report showing error "Unable to get Authentication token. Check if Appserver is running" 　 Appserver logs reporting the following error.. 　 2017-11-22 17:45:52,722 ERROR [org.keycloak…

  • (DP) Support Tip Push\Remote installation for Windows clients using IS doesn't work.

    During Windows client upgrade running DP 10.x following error message is received. [Critical] [ 110:1022 ] Cannot connect to the SCM (Service Control Manager) on client sov02dp125.paco.local: [5] Access is denied. Requirements for configure Installation…

  • (DP) Support Tip: Exchange GRE search criteria feature doesn't work

    Using search criteria feature gets an error message, according debug seems to be a WES configuration issue but URL are configured correctly. 2018-02-01 11:57:21,058 - 20040 - ("trunk/ExchangeGre/src/proxy/ExchangeProxy/PowerShellFacade.cs $Rev: 1488 …

  • (DP) Support Tip: TCP wrappers prevent connection to OMNI service in Linux/Unix clients

    Data Protector Linux client installation works but then import into the cell fails. When trying to run telnet to the client on port 5555 connection is unexpectedly closed. Debug.log and inet.log files in the client are empty, they don't exist., or they…

  • (DP) Support Tip: ipw_getaddrinfo(hostname) Network performance warning

    Error Message Network performance warning appears even though hostname can be resolved by /etc/hosts file without DNS . - debug.log 12/25/17 10:31:26 VBDA.7922.0 ["/lib/ipc/ipc.c $Rev: 37418 $ $Date:: 2013-05-16 13:47:44":602] A.08.00 b596 ipw_getaddrinfo…

  • (DP) Support Tip: Limits on the number of parallel running objects and gateways during a B2D session

    There are quite some factors that are limiting the number of data streams during a Backup to Disk (B2D) session. Apart from the three possible settings in Data Protector, which will be discussed below, there are two other factors also limiting the number…

  • (DP) Support Tip: Protection option "Until" is "0:00" on the chosen day

    According to Admin guide , Protection Level "Until" is described as follows although the protection of backed up objects shows 0:00 (midnight). --- Until: The information in the IDB cannot be overwritten until the specified date. Protection for the information…

  • (DP) Support Tip: SmartCache device on storoence CIFS share is not supported

    Please "note" that a smartcache device on a storeonce CIFS share is not supported

  • (DP) support tip: CRS reporting "Unable to start MMD: Time out occurred"

    PROBLEM DESCRIPTION: 　 In a large environment, when CRS tries to start MMD it fails with error "Unable to start MMD: Time out occurred" 　 In debugs one might see.. 　 [ 99] ===>> (2) ForkSm { [ 99] Args: type:9 [ 99] [ 4] [ForkSm] cmdLine:"C:\Program Files…

  • (BN) Support Tip: How to increase the logout timeout?

    Applies to BN 9.80 Problem: The GUI logs off the user after 30 minutes. Solution for BN on Linux: # service tomcat stop Stopping tomcat service: [ OK ] # vi /opt/apache-tomcat/conf/web.xml For example change <session-config> <session-timeout>30</session…

  • (DP) Support Tip: DP Exchange Integration - passive copies backup when CopyQueueLength parameter =1

    (DP) Support Tip: DP Exchange Integration - passive copies backup when CopyQueueLength parameter is 1 DP / Exchange Integration - passive copies' backup fails with below message: [Minor] From: OB2BAR_E2010_BAR@XXX.com "MS Exchange 2010 Server" Time: 11…

  • (DP) Support Tip: SharePoint multi-stream backup session stops responding

    In session report this can be seen as agent timeout eg: a)concurrent streams is set to 2, hence we should have two sql_bar objects goign to couple of storeonce gateway BMAs. b) threads from different databases are started around same time, and then the…

  • (DP) Support Tip SIngle Mailbox backup fails with error 2147024882

    During Single Mailbox Backup for Exchange 2010 server you get error message like this [Critical] From: OB2BAR_mailbox_name@server.local "Single Mailbox" Time: 29/11/2017 16:41:47 An error has occurred while retrieving rows from table OB2BAR debugs show…

  • (DP) Support Tip: File Library causes errors in backup

    File library causes random errors like this during backup and BMA ends abruptly: [Major] From: BSM@cell "My Filelib" Time: 01/01/2018 00:00:01 [61:1005] Got unexpected close from BMA on Media_Server Other libraries and standalone devices work, just this…

  • (DP) Support Tip: Restriction for Cell Manager Hostnames

    There are 3 restrictions regarding the DP Cell Manager hostname. If these restrictions are not followed, there will be issues with the certificate creation. Please take this into consideration before installing the product. Hostname and domain components…

  • (DP) support tip: How to reload AppServer without restarting DP

    SOLUTION: 　 The following command will reload configuration for AppServer without needing to restart DP services. 　 [Linux/UX] /opt/omni/AppServer/bin/jboss-cli.sh -c --command= "/:reload" 　 [Win] cmd> cd %DP_HOME_DIR%AppServer\bin cmd> jboss-cli.bat…

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