Hello, 

Please follow next steps , try again and let us know the outcomes:

Configured SMTP config with following exchange credentials,

C:\Program Files\OmniBack\bin>omnirpt.exe -smtp_config -add -server_name <iwf1119033> -server_port 587 -user_name Administrator -email_id Administrator@ertexchange2019.com -passwd "pass@word1"

Secure SMTP configuration added successfully.

C:\PROGRA~1\Omniback\bin\omnirpt.exe -smtp_config -list

Secure SMTP configuration:

  SMTP Server name: iwf1119033

  SMTP Server port: 587

  SMTP User name  : Administrator

  SMTP email      : Administrator@ertexchange2019.com

C:\Users\administrator.***>omnirpt -smtp_config -test

Regards

/Toni

Hi Toni,

I tried the configuration you suggested but the outcome is the same: Secure SMTP connection failed 

Hello,

I have seen a similar problem in other versions there is fix but from a previous version, open a case to see if your problem can be fixed with a fix or if we already have the fix for your version.

Regards

Ok, thank you, I'll do that

Hi Despoina, 

A doubt from your screenshot, I supposed that you have used your own values , isn't it ? I'm asking it because the values which I can see in your last screenshot are the same of my example. Only to confirm. ;-) 

C:\Program Files\OmniBack\bin>omnirpt.exe -smtp_config -add -server_name <iyour_own_servername> -server_port 587 -user_name <username> -email_id <username_mailaddress> -passwd <userpassword>

Another thing to check is if the port 587 is opened in your server ? you can test it doing from Cell Server a : telnet <mailservername> 587

If you have used your own values and the problem still there, better to proceed as has said Eblyn, to open a case with Support and provide the steps followed by you , error and debug logs obtained running the command as follow:

omnirpt -smtp_config -test -debug 1-500 SMTP_test_01.txt

This command will create some files named : OB2**SMTP_test_01.txt ( debug files )

Rgds

/Toni

Hi Toni,

Yes my screenshot was a bit confusing, I used my own values and the connection fails. Port 587 is not open, because our SMTP server uses port 25.

I've already opened a case with Support so I'm waiting now. 

Thanks for the command for the debug logs, I'll use it and see what is happening.

Despoina,

Not sure if port 25 , which is used for normal communication for SMTP, will run fine in your case, please have a look to this link.

https://www.cloudflare.com/learning/email-security/smtp-port-25-587/

Please share the case_id once you open it. thanks

Rgds

/Toni

Case_id 02992360

So we changed the TLS settings and used port 587 and finally managed to communicate.

Thanks for your help