System Security is a critical component for systems throughout your enterprise and token-based authentication is a common practice.

• Are you developing advanced security on your systems by implementing Token-based authentication?
• Moving to AzureAD and connecting your systems to this cloud resource?
• Using O365 email and needing to connect to your internal systems?

ZENworks Service Desk's core component is email for communication, alerts, notifications and other services.  Email can be an off-cloud or cloud-serviced component.  It is important to secure your system whether you’re using off-cloud resources or private/public cloud resources. 

Setting up the ZENworks Service Desk email communication and interfacing with AzureAD might be new to your organization.  We’ve outlined the prerequisites and steps to successfully connect your User source to the ZSD system. 

ZENworks Service Desk supports the MSModern authentication and OAuth Token authentication to secure your email communications to AzureAD cloud provider and O365 email users.  There are separate incoming and outgoing server configurations and if needed, these can be different protocols depending on your environment.

MSModern Authentication is tightly coupled with the Microsoft Libraries and ZSD to automate your O365 setup.  However, OAuth can be used for both Microsoft and other cloud providers to configure the ZSD email system for a token-based authentication to keep communications secure.

Using POP3s or IMAPS enables you to select the OAuth Incoming and Outgoing Servers where the typical IDs, Scopes and Tokens are required to complete the communication connection.

Selecting the MSModern Authentication button requests similar IDs and tokens to complete the communication connection with AzureAD.

Secure your email system by reviewing the details on how to configure MSModern authentication and OAuth token authentication connecting to AzureAD for your ZENworks Service Desk system.

Check out these technical support videos for email configurations with OAuth Token and MSModern Authentications:

ZENworks Service Desk OAuth Token Authentication Configuration

ZENworks Service Desk MSModern Authentication Configuration

A Bit on ZENworks Service Desk

You do the same things every day – track service requests, race against the clock to ensure your team responds promptly, and monitor your technician’s performance. Every day you wish you could do these simple tasks more efficiently. And every day your frustration grows. You need a solution that can remodel your service desk and help you relax.

Read this flyer for more information.

ZENworks Service Desk is an ITIL-based service desk solution that integrates with Unified Endpoint Management. It improves employee satisfaction, decreases costs, and improves IT efficiency with IT Service Management.

Contact us to speak with a professional to see how Service Desk can help your organization.

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The Micro Focus IM&G team

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