Established as one of the world's leading centers for the study of music, drama, and fine arts, The Mozarteum University Salzburg attracts artists from all over the world. Today, over 1,800 students and 756 employees work across 9 locations in Salzburg and Innsbruck.

With artistic excellence as a top priority, the university takes great pride in educating the next generation of artists, as well as supporting ground-breaking artistic and academic research.

To accomplish effective education on this kind of scale, providing the best possible learning environment and ensuring IT services run smoothly is crucial. Essentially, they aim to make it as convenient as possible for users to go about their studies and work. With digital learning, it is increasingly important that their online services are always available, 24 hours a day, 365 days a year.

How do they do it?

The Mozarteum University Salzburg has been using OpenText and NetIQ solutions for many years to support students and staff.

NetIQ eDirectory by OpenText forms the basis of most services, and the university uses NetIQ Identity Manager to set up user accounts and manage permissions—ensuring that only authorized users can access relevant information and applications. Central printing and desktop services are powered by OpenText iPrint combined with Canon uniFLOW software, and the OpenText ZENworks Suite used for endpoint device protection.

For email and calendaring, the Mozarteum University Salzburg uses OpenText GroupWise. Gerald Gasperl remarks: “Micro Focus (now part of OpenText) GroupWise meets all our needs for internal and external communications, and is very user-friendly. And we know from experience just how stable it is.”

The Mozarteum University Salzburg takes advantage of the OpenText Secure Messaging Gateway add-on to scan inbound and outbound emails, providing an extra layer of protection against spam, viruses and other dangerous content.

The university relies on OpenText Filr for easy, secure file-sharing. As it builds on existing OpenText solutions, roll-out was fast and required little manual configuration. To enable users to recover their central accounts quickly and easily, without the need for IT support, the university deployed NetIQ Self Service Password Reset.

“Micro Focus (now part of OpenText) and NetIQ solutions underpin the central IT services for our students and staff,” says Gerald Gasperl. “We have deep in-house knowledge of the product portfolio, making it very easy to manage the systems with our small team.

We’ve worked closely with our partners CampusLAN, ITdesign and Diethmar Rimser to expand and optimize our OpenText and NetIQ environment in recent years. Sales as well as technical support has been outstanding.”

 Read the full success story here.

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