We're thrilled to announce that OpenText has been named a “Leader” in the IDC MarketScape: Worldwide Unified Endpoint Management Software for Small and Medium-Sized Businesses 2024 Vendor Assessment (doc #US51779424, April 2024).  The IDC MarketScape evaluated vendors based on a comprehensive set of criteria, including product capabilities, innovation, market strategy, and customer satisfaction. We're proud to receive this recognition, which we believe underscores our commitment to delivering best-in-class solutions that empower organizations to effectively manage and secure their endpoint devices. Join us as we delve into the details of the report and explore why OpenText was named a Leader.

There are some nice-to-haves in UEM software and there are some must-haves. The IDC MarketScape says some critical components and use cases of UEM software tools include:

• Multidevice, work-from-anywhere users are now the norm. UEM products must support multiple devices attached to a single user in a coordinated and well-orchestrated manner, allowing for more seamless productivity, proactive helpdesk support, granular device telemetry and analytics, and advanced security scenarios such as conditional access. Awareness of the user and the context of their work is key in this context.
• Modern management is the future of device management. Management of corporate PCs and mobile devices is converging around a singular protocol concept — mobile device management (MDM) protocols. While operating system (OS) vendors and device OEMs have implementation of MDM protocols, the central premise and end goal are the same: stateless, location-agnostic, and agentless management, configuration, provisioning, and life-cycle control over the endpoint. While agent-based device management is still necessary in many scenarios, UEM buyers should look to vendors that adhere to the principles of MDM protocol support, with the focus of their development on that support model.
• End-user analytics and digital employee experience are the future of UEM platforms. With a comprehensive view of a worker's devices, UEM platforms are positioned to collect, analyze, and take action on volumes of available data on the state of an end user's digital experience. Employee behavior, device and application health, and usage patterns based on location, time of day, network type, and so forth are all critical in better understanding how employees work with the devices and apps they are given to do work. UEM tools are at the vanguard of providing capabilities around data collection, analytics, and reporting to be part of a larger digital employee experience (DEX) initiative spearheaded by UEM technology.
• The aim should be to manage the unmanaged. Look for UEMs with capabilities for managing endpoint apps, access control, and security/compliance posture without full enrollment. Known as "MAM only" features, it is more critical than ever for UEMs to be able to manage and secure personal BYODs across all form factors — PCs/laptops, phones, tablets, wearables, and IoT devices. IT teams must deploy UEM tools that can address granular policy enforcement, security, and control over apps and data accessed by these devices as corporate-owned devices.

Additionally, to make it into this assessment, vendors must:

• Have a unified endpoint management software product capable of managing PCs/laptops as well as mobile devices (smartphones and tablets).
• Have an estimated UEM product revenue of $1+ million for calendar year 2023.

Here’s what the IDC MarketScape has to say about OpenText Unified Endpoint Management solutions, “After the OpenText acquisition, Zenworks is focusing on enhancing cloud capabilities, leveraging OpenText's expertise in cloud services and infrastructure. The integration with OpenText's security capabilities (like Webroot, BrightCloud, and Carbonite) enhances Zenworks' endpoint security and backup solutions. Zenworks is incorporating AI, aiming to leverage OpenText's AI capabilities, such as natural language processing and predictive analytics, to enhance endpoint management and security.”

The IDC MarketScape also suggests when to consider OpenText UEM solutions:

“OpenText's Zenworks UEM platform covers multi-OS, end-user computing device management use cases and can also address specialized management scenarios such as ruggedized and IoT endpoint management. SMBs or enterprises with small IT staffs looking to consolidate product functionality and vendor sourcing can benefit from the multiple functionalities Zenworks UEM offers in a single console, as well as complementary security and management products offered across the OpenText portfolio.”

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The Online Community Team

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