Here are some key tips to ensure a smooth connection when using FT Lab 24.4 with iOS 17/18 devices:

1. Install Patch 1 for FT Lab 24.4
   This patch includes crucial updates for iOS compatibility. More details.
2. iOS Version Compatibility
   The Windows connector supports:
   • iOS versions below 17.0
   • iOS versions 17.4 and above
     Versions 17.0–17.3.x are not supported.
3. Ensure IPv6 is Enabled
   iOS 17/18 devices use the Apple RemoteXPC protocol, which requires IPv6. Two possible IPv6 blockers to check:
   • Check the "iOS 17+ devices are not detected. Failed to create new MIB_UNICASTIPADDRESS error." topic from our documentation.
   • The Java system property "Djava.net.preferIPv4Stack=true" could block IPv6. It can be set through the _JAVA_OPTIONS environment variable. Remove it if present and restart Windows.
     
4. Apple Signature Key Requirement
   The connector must contact Apple at http://gs.apple.com to fetch a signature key for mounting iOS developer images on the devices. During the connector installation, we can set a proxy for enabling communication with the FT Lab server; however, such a proxy is not used for communication with the mentioned Apple online service.
   • If your network requires a proxy for reaching this Apple online service, update the connector.properties file:
     APPLE_HTTP_PROXY_HOST=<proxy host name>
     APPLE_HTTP_PROXY_PORT=<proxy port number>
   • If the proxy needs authentication, below two properties need to be added as well:
     APPLE_HTTP_PROXY_USERNAME=<proxy username>
     APPLE_HTTP_PROXY_PASSWORD=<proxy password>

(Located in <installation_dir>/connector or server/conf/)