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Installation Interrupted and Facing Errors Uninstalling OpenText Digital Lab 2024.4.0.5360

Ramesh Panthangi

I encountered an issue while installing OpenText Digital Lab 2024.4.0.5360. The server unexpectedly shut down during the installation, causing the installation to stop midway.

When attempting to uninstall to retry the installation, I’m now receiving this error:

"This Application has Unexpectedly Quit: Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)"

I’ve tried restarting the server and re-running the uninstallation, but the same error persists, blocking my efforts to reinstall. Has anyone faced a similar issue or have suggestions on how to fully uninstall and clean up so I can start a fresh installation?

Any guidance would be greatly appreciated!

  • 0  

    Hi Ramesh, if it is for Windows I can provide you general cleanup steps to try but I suggest opening a support ticket for this.

  • 0 in reply to   

    Hi Yaron, it is Windows OS only

  • Suggested Answer

    0   in reply to 

    Here are the steps:

    1. Stop the service "Functional Testing Lab for Mobile and Web Nginx" and remove it by running "sc delete DL_nginx" from CMD as admin.
    2. Stop the service "Functional Testing Lab for Mobile and Web Server" and remove it by running "sc delete DL_server" from CMD as admin.
    3. In Windows Task Manager, end the task "adb".
    4. Delete the installation folder (by default "C:\Program Files\Functional Testing Lab for Mobile and Web Server").
    5. If during the installation you chose to install PostgreSQL:
      1. Stop the service "postgresql-14.13" and remove it by running "sc delete postgresql-14.13" from CMD as admin.
      2. Delete the PostgreSQL installation folder ("C:\Program Files\PostgreSQL").
    6. If during the installation you chose to use an external PostgreSQL, remove from the external PostgreSQL the database with the name you provided.
    7. Backup the InstallAnywhere ".com.zerog.registry.xml" hidden file (by default "C:\Program Files\Zero G Registry\.com.zerog.registry.xml").
    8. Open the InstallAnywhere ".com.zerog.registry.xml" hidden file.
    9. If the only 'product' and 'components' in the file are with "Functional Testing Lab for Mobile and Web Server", you can delete the file. If not, if there are 'product' or 'components' also of other product/s installed using InstallAnywhere:
      1. Remove only the 'product' entry of "Functional Testing Lab for Mobile and Web Server".
      2. Remove only the 'components' with "Functional Testing Lab for Mobile and Web Server" in the 'location'.
    10. Try to install again.

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.