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Getting the error message - "Cannot Start the application - root element is missing" while trying to launch SV Designer
SV Designer(all versions)
While trying to launch SV Designer it fails with the error message "Cannot Start the application - root element is missing"
Reviewing the designer logs shows an error like the following;
ERROR [1] VirtualServiceDesignerMain Run:184 Cannot start application - Root element is missing. System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at HP.SV.Model.Common.Xml.TransformingXmlReader.Read() in Y:\SV5.7.0.1626-S-9957b5c1\net\Model\Common\Xml\TransformingXmlReader.cs:line 208 at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at HP.SV.Designer.StartVirtualServiceDesignerCommand.LogAgentsWithDiscardedPassword(DesignerCore designerCore) in Y:\SV5.7.0.1626-S-9957b5c1\net\Designer\VirtualServiceDesigner\StartVirtualServiceDesignerCommand.cs:line 172 at HP.SV.Designer.Project.DesignerCore.SetupEventsAfterWorkBenchLoad() in Y:\SV5.7.0.1626-S-9957b5c1\net\Designer\DesignerCore\Project\DesignerCore.cs:line 834 at HP.SV.Designer.Project.DesignerCore.<Initialize>b__537_0(Object sender, EventArgs e) in Y:\SV5.7.0.1626-S-9957b5c1\net\Designer\DesignerCore\Project\DesignerCore.cs:line 802 at System.EventHandler.Invoke(Object sender, EventArgs e) at ICSharpCode.SharpDevelop.Gui.WorkbenchSingleton.InitializeWorkbench(IWorkbench workbench, IWorkbenchLayout layout) at ICSharpCode.SharpDevelop.Sda.CallHelper.RunWorkbenchInternal(Object settings) at ICSharpCode.SharpDevelop.Sda.SharpDevelopHost.RunWorkbench(WorkbenchSettings settings) at HP.SV.VirtualServiceDesigner.VirtualServiceDesignerMain.RunApplication(Boolean recreateDatabase) in Y:\SV5.7.0.1626-S-9957b5c1\net\Designer\VirtualServiceDesignerMain\VirtualServiceDesignerMain.cs:line 422 at HP.SV.VirtualServiceDesigner.VirtualServiceDesignerMain.Run() in Y:\SV5.7.0.1626-S-9957b5c1\net\Designer\VirtualServiceDesignerMain\VirtualServiceDesignerMain.cs:line 184
The configurations.xml file, DesignerSharedConfiguration.xml file or userConfiguration.config file may be empty or may have some elements missing.