We struggle finding the service that’s linked to certain agent. When we are troubleshooting a case with users they share the agent's name, we can’t use that name to find the relevant service on the SVM to check the VS logs. we have to manually move over all services, open it and see if it uses the agent in subject.
Our request is to add new enhancement to the app that allow us to find the service using agent name/number
Our request is to add new enhancement to the app that allow us to find the service using agent name/number
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