Check list to help troubleshooting Dimensions 14.X CM Pulse after performing a standard Dimensions CM installation.

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6 months ago

Use this check list to help you troubleshoot Dimensions 14.X CM Pulse after performing a standard Dimensions CM installation:

1. Verify that Tomcat is up and running correctly:

• If you can connect to the CM web client and administration console successfully, but not to Pulse, there is probably a Pulse configuration problem.

• To get a clear picture of the issues, delete the existing Tomcat logs and start with a clean set of logs: \Serena\common\tomcat\8.0\logs

2. Check the Pulse logs:

• Windows: C: \ProgramData\Serena\Pulse\_logs

• UNIX/Linux: $DM_ROOT/pulse_data/_logs

Look for incorrect information in the Pulse configuration file startup.properties located in the conf sub-directory.

3. Verify that the Pulse database has been created properly and that you can access it via sqlplus.

4. See the chapter Dimensions CM Pulse: Solutions to Common Issues in the System Administration Guide.

If the issues persist please raise a case with Serena support.

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