• Error when create a new field

    Hello everyone, We are receiving an error when we try to save a request in the workbench after creating a new field. The error message received in the workbench: "table handler not supported: Could not find parameter [P_TABS_ENABLED_FLAG] in field…
  • Workflow action button on PPM email notification URL

    HI everyone, I am working on a changes that involves sending an email notification after a request is saved. The requirements of this email notification is that the recipient can click on the link provided in the mail and then select Approve / Reject…
  • Auto Populate some of the Agile Integration Info on Request Type

    Hi, Our customer want us to auto populate 3 of the fields in the Agile Integration Info section: Agile instance name Agile project Agile entity type I have tried with normal SQL Rule but that failed, I think it is because the validations…
  • Unknown error creating request

    We're facing an error everytime we try to create a new request. There is nothing wrong with the already created ones, but we just cant create a new one and this is the error our server log show to us GUID: GUID=55FDDBCE-F2DA-9FB2-0041-791291AE0D82 Generated…
  • It is possible to manage the order of field before the status changed in the OOTB confirmation page when a field is required and/or in the OOTB Request Search page ?

    Hi All In a request during a step transiction some field are required or need to be reconfirmed. A dedicated OOTB page is presented and I would like to manage the presentation at least managing the order of fields For example I would like to have…
  • Some of your updates could not be saved on Request/Project

    Hi, Our users are getting this notification: I know this is due to backend services and workflow timeout processes that happens on the system. The notification state "You can choose to re-apply your updates and save this request again." but when…
  • Request Type Rule to update Date field failure

    Hi, I have Request Type rule that needs to update a Date field from the work plan milestone. The SQL Rule is failing: select get_mils_sched_impl_date([REQ.VP.KNTA_PROJECT_PLAN]), get_mils_sched_impl_date([REQ.VP.KNTA_PROJECT_PLAN]) from dual The Oracle…
  • RE: How to open portlet from request?

    Does anyone know if it's possible to do this? I couldn't manage to find a way to pass the preference parameters via URL yet.
  • Move a field

    How can we move a field to the header section of the request without affecting the existing requests? Ex:Field in kcrt_request_details should be moved to kcrt_req_header_details.
  • Request Rule Needs to Check New Status Value

    I would like to update a Request Detail value using a Request Detail Rule only when the new next status will be a specific value. I have a workflow decision step, "Prioritizing", that can go to next steps/statuses of On Hold, Request Additional Information…
  • Change Proposal related to Staffing Profile

    Hi, In our current proposal workflow the proposal goes through an execution that decides if it continues in the normal workflow or copies the request into a different request type which goes through a different workflow as well. The idea however is that…
  • Auto Complete Validations Don't Filter

    I have 2 Auto Complete validations, and I cannot get the auto-filter ("starts with" or "contains") to work. Validation 1 Component Type = Auto Complete List Selection Mode = Starts With Expected List Length = Long Validated By = SQL - Custom SQL returns…
  • PPM Support Tip: Resource's Calendar is used in "Work Item Fields" Field Group

    A new KCS article was created: KM0063268. When using "Work Item Fields" Field Group in a Request, "Scheduled Duration" is based off of the Resource's Calendar in "Assigned to" Field Demand Management issue - Resource's Calendar is used and not the Regional…
  • PPM Support Tip: After installing 9.22, Request Creation Confirmation Page is still displayed

    A new KCS article has been published: KM00657463. In Project and Portfolio Management (PPM) 9.22 Release Notes, there is mention of a new feature: "Request Creation Confirmed Page Removed In previous versions, the Request Creation Confirmed page opens…
  • PPM Support Tip: Seeing Requests that are not related to the Project in the References

    A new KCS article was published: KM00619668 When viewing a Project's References, seeing Requests that are not related to the Project A Project is showing 3 associated Requests, though none of which are actually related to the Project. The Requests are…
  • PPM Support Tip: Define all Fields in WS code when using UI Rules

    A new KCS article was created: KM00521102. When a Request Type has User Interface (UI) Rules, define all Fields used in the UI Rule when using Web Services or will encounter java.lang.NullPointerException Web Services issue - Fields used in UI Rule need…
  • PPM Support Tip: Use "Apply on creation" Rule when creating a Request

    A new KCS article was published: KM00482888 When using "Apply on page load"' Rule, it will not be triggered when creating a new Request. An Advanced User Interface (UI) Rule was set to trigger on Page Load, checking the value of one Field, and making…
  • PPM Support Tip: 9.2/9.21 issue with CompValidation.js

    New KCS Article: KM00442833 After moving to 9.2 or 9.21, cannot take action on a Request page In the browser, there is an error message (a yellow triangle at the bottom left of the browser window) when loading a Request and no action can be taken on the…
  • PPM Support Tip: Check Rules' syntax when error: Object doesn't support this property or method

    New KCS article was published: KM00440876 When submitting a Request/Project, invalid syntax in Rules cause Error: Object doesn't support this property or method Lots of Rules configured for the Request Type. Clicking on "Submit" button does not move to…
  • How to enforce uniqueness constraints on a field

    We are currently in the process of migrating a bunch of requests from a Sharepoint-based tool to PPM. However, since the data is being moved over manually, we're running into problems where we get duplicate requests. All requests have a special ID that…