• Bulk Update of Validation

    Hi, There is a built in validation that is currently being used by multiple fields in multiple Request Types. Since we can't modify a built in validation, I am thinking of making a copy of that validation and do the modification I needed. But…
  • how to completely refresh Project Name and Project Manager special fields by PL/SQL procedure

    Hi All, Using PPM 24.1, I developed a PL/SQL procedure for Massive Update for Projects. PL/SQL is needed since the requirement is to update some fields also in a closed projects. The procedure is working quite fine, updating fields in Oracle database…
  • Request Rule causing Bulk/Mass Update Save Failed

    HI everyone, I am trying to do a Bulk Save for all the requests but unfortunately I am getting the error below. Do you have any idea why this Rule is causing the Bulk Update/Save to fail? This is the Rule that causing the failure of Bulk Update…
  • Creating Notification Templates for a non-OOTB Field

    Hi, Is there a way to create a Notification in the Request Type for the new field that I created? It seems that only few fields or OOTB fields only can be selected to setup the Notification.
  • Status Field change Date

    Hi, I am currently creating a report with columns that list the dates of every Request Status field change like: Date Request Status changed to Pending In Progress Date Request Status changed to Pending – Awaiting Feedback Date Request Status…
  • Request Type With Table Components - Clear Rows On Copy

    Noticed this question was asked about 14 years ago. When copying a request we have a created a rule the clears out certain fields. However, we have added a table component and would also need to be cleared on a copy. I have it on the request detail, not…
  • Some of your updates could not be saved on Request/Project

    Hi, Our users are getting this notification: I know this is due to backend services and workflow timeout processes that happens on the system. The notification state "You can choose to re-apply your updates and save this request again." but when…
  • Invoking a copied workflow

    I am building my first workflow in PPM 9.2. I copied a current workflow, made some modifications and copied the Request Type to new names. I am not having any luck bringing in my new/copied workflow from my new request type. I have my new/copied workflow…
  • PPM Support Tip: Unable to Search Requests by Request Type with "User Defined Token" User Access

    When Request Type's "User Access" is based on a "User Defined Token", unable to Search Requests by that Request Type Demand Management issue - Performance issue causes limit on Search Requests page. If the Request Type's "User Access" is based on a "User…
  • PPM Support Tip: Very large Request Type ID's cause error when enabling Notes History for a Field

    A new KCS article was published: KM00664454. "When Request Type ID's are over seven digits, enabling Notes History triggers causes an unknown error due to 30 character trigger name limitation" Whenever updating any Request Type, getting an error: "The…
  • PPM Support Tip: Project's Request Type User Access affects see it in a Time Sheet

    A new KCS article was published: KM00652933. When restricting access on a Project's Request Type, Resources in the Staffing Profile cannot see the Project in a Time Sheet Example: Mr.A and Mr.B belong to a Project Manager Security Group, though Mr. A…
  • PPM Support Tip: When a User is not a Participant of a Project, can see Exceptions

    A new KCS article was published: KM00630294 Customer wants Users to access the Project, though Work Plan information in the Project. The Work Plan cannot be accessed, nor details of the Exceptions, yet the description of Exceptions can be read in Exceptions…
  • PPM Support Tip: When a Request Type's Name contains an apostrophe ('), Advanced Search fails

    A new KCS article was published: KM00622456 When a Request Type's Name contains an apostrophe ('), Advanced Search fails How to reproduce: 1) Create a Request Type (RT) with an apostrophe (') in the Name (or Status) 2) Go to "Request List" Portlet Preferences…
  • PPM Support Tip: Define all Fields in WS code when using UI Rules

    A new KCS article was created: KM00521102. When a Request Type has User Interface (UI) Rules, define all Fields used in the UI Rule when using Web Services or will encounter java.lang.NullPointerException Web Services issue - Fields used in UI Rule need…
  • PPM Support Tip: "Before Save" Rule, Table Component Token causes "failed to execute" error

    A new KCS article was published: KM00465433 When using "Before Save" Rule, Table Component "Total" Value causes "failed to execute" error Demand Management issue - Defect with the Table Component Token Error when trying to use "Before Save" Rule with…
  • PPM Support Tip: When changing the Requst Type for Requests, must re-add Attachments

    When changing the Requst Type for Requests, must re-add Attachments A new KCS article was published: KM00458152 Users receive an error message when trying to access Attachments Fields after changing the Request Type: "You do not have access to this page…
  • PPM Support Tip: When using a Table Component, UI Rules will not work

    A new KCS article was published: KM00434332 Customer on version 9.14.0005 was trying to hide a Table Component based on a Request Details' Field value, though the UI Rules not working as expected on Table Components. For example, the "setVisible(false…
  • How is Region set to "Required"?

    This ought to be simple. Normally, to make a field 'required' we goto Status Dependencies and select the "Required Yes/No" radio button for each necessary request status on the left. Well, in my PFM - Asset request type, Region is required in the user…
  • KSC_Copy_request

    Hey guys, I'm trying to copy one request to another.... and then close it. They share the same request header type. I've built the execution workflow and verified permissions are set correctly. When I run it, I get this error in the log. Any help would…
  • Hide a section with rules?

    Hey guys, I feel like I've covered this before, but, based on criteria on my request type, I'd want to hide an entire section. I know how to do that.... the question is, is there a way to hide that sections header? For instance, I'd like to hide an entire…