Unable to export table components to Excel using the import and export functionality in PPM 9.64. The error message indicates a missing class related to data import/export functionality.

Environment

Project and Portfolio Management (PPM) 9.64
 

Situation

When exporting table components to Excel by the import and export functionality in PPM 9.64, it fails with the following error message:

An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=44F5E9E3-EF39-E541-4761-04411B54934F 	
Generated Time=2024/07/22-14:15:36.562 GMT+08:00
	at com.kintana.core.web.filter.ControlFilter.applyFilter(ControlFilter.java:1262)
	at com.kintana.core.web.filter.ControlFilter.doFilter(ControlFilter.java:1772)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	[...]
Caused by: javax.servlet.ServletException: java.lang.NoClassDefFoundError: Could not initialize class com.mercury.itg.core.dataimportexport.SupportedEntitiesService
	at org.apache.wink.server.internal.RequestProcessor.handleRequest(RequestProcessor.java:195)
	at org.apache.wink.server.internal.servlet.RestServlet.service(RestServlet.java:119)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
	[...]
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.mercury.itg.core.dataimportexport.SupportedEntitiesService
	at com.mercury.itg.rest.admin.resource.DataImportExportResource.getExportToExcelFileEntry(DataImportExportResource.java:183)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	[...]

Cause

The error message "java.lang.NoClassDefFoundError: Could not initialize class com.mercury.itg.core.dataimportexport.SupportedEntitiesService" indicates that the required class for handling data import/export functionality is missing or corrupted.

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