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  • Mandating Fields on Action Button in 24.1

    Hi Etienne, In 24.1 is there a way we can mandate the fields based on action buttons. The reconfirm step does not seem to work for our requirement as it limits the fields to a certain number. Mandating these fields via status dependency does not help…

  • It is possible to manage the order of field before the status changed in the OOTB confirmation page when a field is required and/or in the OOTB Request Search page ?

    Hi All In a request during a step transiction some field are required or need to be reconfirmed. A dedicated OOTB page is presented and I would like to manage the presentation at least managing the order of fields For example I would like to have…

  • HP PPM Time Management Estimates vs. Actuals

    We are using HP PPM version 9.22. We are creating Requests using Demand Management. I have set up Time Management Activities for all possible Request work items and have associated the Activities with appropriate Requests In the HP PPM Workbench, for…

  • Deleting PPM Requests - ORA-00060: deadlock detected

    I am getting the following error when trying to delete requests in HP PPM Demand Management: ORA-00060: deadlock detected while waiting for resource ORA-06512: at "PPMUSER.JMS_RCP_PROCEDURES", line 531 ORA-06512: at "PPMUSER.JMS_RCP_KCRT_TABLE_ENTRIES_T1"…

  • PPM Support Tip: Unable to Search Requests by Request Type with "User Defined Token" User Access

    When Request Type's "User Access" is based on a "User Defined Token", unable to Search Requests by that Request Type Demand Management issue - Performance issue causes limit on Search Requests page. If the Request Type's "User Access" is based on a "User…

  • PPM Support Tip: When leaving a User Data Date Field, Date minuses one day

    A new KCS article was published: KM00674769. There are two Date Fields in the User Data Data tab of any given Resource, which base on the seeded/out-of-the-box Validation 'Date'. When using the Date Picker to enter a Date into one of these Fields, the…

  • PPM Support Tip: "Continuar accion de flujo de trabajo" button not complete

    A new KCS article was published: KM00672670. When using Spanish, the "Continuar accion de flujo de trabajo" button's border is not complete all the way around Demand Management issue in 9.2 version - Minor display Defect with a button on intermediate…

  • PPM Support Tip: Very large Request Type ID's cause error when enabling Notes History for a Field

    A new KCS article was published: KM00664454. "When Request Type ID's are over seven digits, enabling Notes History triggers causes an unknown error due to 30 character trigger name limitation" Whenever updating any Request Type, getting an error: "The…

  • PPM Support Tip: Resource's Calendar is used in "Work Item Fields" Field Group

    A new KCS article was created: KM0063268. When using "Work Item Fields" Field Group in a Request, "Scheduled Duration" is based off of the Resource's Calendar in "Assigned to" Field Demand Management issue - Resource's Calendar is used and not the Regional…

  • PPM Support Tip: After installing 9.22, Request Creation Confirmation Page is still displayed

    A new KCS article has been published: KM00657463. In Project and Portfolio Management (PPM) 9.22 Release Notes, there is mention of a new feature: "Request Creation Confirmed Page Removed In previous versions, the Request Creation Confirmed page opens…

  • PPM Support Tip: When a Request Type's Name contains an apostrophe ('), Advanced Search fails

    A new KCS article was published: KM00622456 When a Request Type's Name contains an apostrophe ('), Advanced Search fails How to reproduce: 1) Create a Request Type (RT) with an apostrophe (') in the Name (or Status) 2) Go to "Request List" Portlet Preferences…

  • PPM Support Tip: Issue with IE and Link Validation in a Table Component

    A new KCS article was published: KM00608884 When having a Table Component with a LINK Validation for a Field, Internet Explorer (IE) will show Field as blank A client was seeing all rows in a Table Component (TC) were missing in IE (displayed a blank…

  • PPM Support Tip: PPM updating front end Token values after the processing of Rules

    A new KCS article was published: KM00574112 When using a User Interface (UI) Rule that uses a Token of a Field updated by a previous Rule, then an incorrect value for the Token is used in the UI Rule due to the backend just being updated The following…

  • PPM Support Tip: Define all Fields in WS code when using UI Rules

    A new KCS article was created: KM00521102. When a Request Type has User Interface (UI) Rules, define all Fields used in the UI Rule when using Web Services or will encounter java.lang.NullPointerException Web Services issue - Fields used in UI Rule need…

  • PPM Support Tip: Job Access With Speech (JAWS) enhancements in 9.12 version

    A new KCS article was published: KM00484160 When wanting to integrate with Job Access With Speech (JAWS), 9.12 version introduces several enhancements. Client was asking for details about integrating with JAWS. In PPM 9.12, in some areas of Project and…

  • PPM Support Tip: Use "Expected list length" as "Short" for Find to work as expected

    A new KCS article was published: KM00483720 When using an Auto-Complete List Validation with "Expected list length" set to "Long", using the "Find" button will only return results that start with the value in the "contains" Filter Field If there are Auto…

  • PPM Support Tip: Use "Apply on creation" Rule when creating a Request

    A new KCS article was published: KM00482888 When using "Apply on page load"' Rule, it will not be triggered when creating a new Request. An Advanced User Interface (UI) Rule was set to trigger on Page Load, checking the value of one Field, and making…

  • PPM Support Tip: "Before Save" Rule, Table Component Token causes "failed to execute" error

    A new KCS article was published: KM00465433 When using "Before Save" Rule, Table Component "Total" Value causes "failed to execute" error Demand Management issue - Defect with the Table Component Token Error when trying to use "Before Save" Rule with…

  • PPM Support Tip: When changing the Requst Type for Requests, must re-add Attachments

    When changing the Requst Type for Requests, must re-add Attachments A new KCS article was published: KM00458152 Users receive an error message when trying to access Attachments Fields after changing the Request Type: "You do not have access to this page…

  • PPM Support Tip: For UI Rules to work, default for Field must be Visible

    A new KCS article was published: KM00445964 When a Field is set to not Display, cannot use User Interface (UI) Rules to make Visible because the element does not exist When using UI Rules in Project and Portfolio Management (PPM), the "setFieldVisible…

  • PPM Support Tip: 9.2/9.21 issue with CompValidation.js

    New KCS Article: KM00442833 After moving to 9.2 or 9.21, cannot take action on a Request page In the browser, there is an error message (a yellow triangle at the bottom left of the browser window) when loading a Request and no action can be taken on the…

  • PPM Support Tip: Check Rules' syntax when error: Object doesn't support this property or method

    New KCS article was published: KM00440876 When submitting a Request/Project, invalid syntax in Rules cause Error: Object doesn't support this property or method Lots of Rules configured for the Request Type. Clicking on "Submit" button does not move to…

  • PPM Support Tip: When using a Table Component, UI Rules will not work

    A new KCS article was published: KM00434332 Customer on version 9.14.0005 was trying to hide a Table Component based on a Request Details' Field value, though the UI Rules not working as expected on Table Components. For example, the "setVisible(false…

  • Dynamic, User Defined Lists?

    In PPM, is it possible to create lists that can be edited by users from the web portal (as opposed to making an admin do it through the workbench)? I haven't been able to find a way to do this, but I figured I would ask before I gave up. For example,…

  • PPM Support Tip: Advanced Search limitation for Request Type field and Selected Columns list

    New KCS article that was published: http://support.openview.hp.com/selfsolve/document/KM00419440 Example of one way to reproduce the issue: 1. Open> Demand Management> Search Requests 2. Selected Request Type - ALU - Internal Project (P1) > Advanced Search…

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