Verified Answers


If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it!  Learn more

  • State Suggested Answer
  • Replies reply
    1
  • Answers answer
    1
  • Subscribers subscribers
    12
  • Views views
    85
  • Users 0 members are here
Related
Options

Need help in resolving :: ERROR server:com.kintana.crt.server.CRTExecutionManager

Manisha Kalia

Hello Community, please I need your urgent help to resolve my PPM error. 

We are currently on version 10.0.4 and have started seeing errors in the log as below : 

ERROR server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380635:(CommandExecutionAgent.java:1062):2024/12/30-22:45:41.124 CST: Could not delete transfer directory: D:\PPM\transfers\TMP_DEVELOPMENT04_48165\
STATUS server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380636:(FileManager.java:190):2024/12/30-22:45:41.546 CST: Failed to delete directory: [D:\PPM\transfers\TMP_DEVELOPMENT04_48166].
ERROR server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380636:(CommandExecutionAgent.java:1062):2024/12/30-22:45:41.546 CST: Could not delete transfer directory: D:\PPM\transfers\TMP_DEVELOPMENT04_48166\
STATUS server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380637:(FileManager.java:190):2024/12/30-22:45:41.890 CST: Failed to delete directory: [D:\PPM\transfers\TMP_DEVELOPMENT04_48167].
ERROR server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380637:(CommandExecutionAgent.java:1062):2024/12/30-22:45:41.890 CST: Could not delete transfer directory: D:\PPM\transfers\TMP_DEVELOPMENT04_48167\
STATUS server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380638:(FileManager.java:190):2024/12/30-22:45:42.233 CST: Failed to delete directory: [D:\PPM\transfers\TMP_DEVELOPMENT04_48168].
ERROR server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380638:(CommandExecutionAgent.java:1062):2024/12/30-22:45:42.233 CST: Could not delete transfer directory: D:\PPM\transfers\TMP_DEVELOPMENT04_48168\
STATUS server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380639:(FileManager.java:190):2024/12/30-22:45:42.577 CST: Failed to delete directory: [D:\PPM\transfers\TMP_DEVELOPMENT04_48169].
ERROR server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380639:(CommandExecutionAgent.java:1062):2024/12/30-22:45:42.577 CST: Could not delete transfer directory: D:\PPM\transfers\TMP_DEVELOPMENT04_48169\
STATUS server:com.kintana.crt.server.CRTExecutionManager Batch ID: 7380640:(FileManager.java:190):2024/12/30-22:45:42.921 CST: Failed to delete directory: [D:\PPM\transfers\TMP_DEVELOPMENT04_48170].

1. How can we find the route cause of these errors ?

2. Which service may be responsible for these errors ?

3. How to fix the error ?

 

  • Suggested Answer

    0  

    Hi Manisha,

    Deleting this "Transfer directory" is a part of executing workflows special commands. Failing to delete these folders is most likely caused by file access rights - maybe one of the PPM server in your cluster has been started with root user (or another user), and thus the transfer folders that were created by this PPM Process with be owned by a different user from the "standard" PPM user, causing errors when a different PPM node (using PPM User) will try to delete these folders.

    You can check ownership of the folders listed in the error message, that should help you identify why PPM cannot delete them. Just make sure all the folders in there are owned by the PPM user and that all PPM nodes are started with the PPM User, and the problem should disappear.

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.