Hello llaria
I have seen this issue before. To resolve please restart "LoadRunner Dashboard Service"
Thanks David

I'm sorry David,

this tip doesn't work.

Ilaria

Hello Ilaria
I am sorry to hear this did not work.
It might be worth having a look at where you are storing your results.
Please ensure the path is as short as possible - try to have a short one without spaces, on some systems this is a problem.
If this does not work I would suggest to run the installer with the repair option.

Thanks David

Thank you for your support David, 

Unfortunately, I have already tried the repair programme without solving it. 

This is the results path:

- Result name: res

- Directory: E:\New folder

For you, it could be a problem that I have installetd all the Loadrunner Module in E disk and not in C?  

Thanks Ilaria

Hello llaria
We did have a similar issue to this in earlier versions and we fixed this to be released with the 2023R1.
So I am surprised to see this error.
I would suggest you log a support ticket and have our technical support team debug this further.
The E drive should not be causing an issue but you might want to rule this by uninstalling and reinstalling on the default C drive.
Thanks David

Hi to all, 

after requesting technical assistance, these steps were decisive, even though I couldn't perform the second steps for not have the influxdb.conf under that directory

1. Open IE> Setting > Internet Options >Connections > LAN Settings > Check Bypass proxy server for local address
2. Edit this file “LoadRunner\bin\influxdb\influxdb.conf” auth-enabled = true --> auth-enabled = false
3. Restart LoadRunner Dashboard Service

Ilaria