Reason:
During installation, two folders used by TruClient are created by renaming. Sometimes, the folder renaming action might be blocked by anti-virus software. When the problem happens, “<installation folder>\bin\TruClient\NodeMain” folder and/or “<installation folder>\bin\TruClient\TCCoded” folder is not created successfully.

Solutions:

Solution #1, run batch file to create the two folders automatically. Select corresponding batch file according to the application installed.

Solution #2, manually create the two folders.

1. Delete <installation root folder>\bin\TruClient\package folder, <installation root folder>\bin\TruClient\NodeMain folder, and <installation root folder>\bin\TruClient\TCCoded folder, if anyone exists. Below table lists installation root folder of different applications.

1. Open a Cmd window, switch to <installation root folder>\bin folder.
2. Execute the below commands.

"%cd%\7za.exe" x -tgzip -so "%cd%\TruClient\NodeMain.tgz" | "%cd%\7za.exe"  x -aoa -si -ttar -o"%cd%\TruClient" & timeout 5 & ren "%cd%\TruClient\package" NodeMain

"%cd%\7za.exe" x -tgzip -so "%cd%\TruClient\TCCoded.tgz" | "%cd%\7za.exe"  x -aoa -si -ttar -o"%cd%\TruClient" & timeout 5 & ren "%cd%\TruClient\package" TCCoded

Full article: https://portal.microfocus.com/s/article/KM000002519