A tool to gather all needed customers' data and to remove all private information

Yoshihiro Watabe

Status: Delivered

Delivered

over 5 years ago

A UFT Mobile customer faces some non-reproducible issues and we often require the customer to provide their logs or parameters. However the customer must spend much time (e.g. half a day) on the following operations.

1) gather all needed logs/parameters

2) remove all private information

3) merge all the above into a few small size files and compress them.

If this product prepares a tool for the above like WebInspect, red long-open cases will be reduced.

UFT Mobile has the following functionality. Settings the value “Sanitize log reports” to true seems IP addresses are excluded from device.log files.

UFT Mobile.png

However, the sanitation can't remove all private information like mail addresses and employee numbers etc.

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UFT Mobile

Users Management

log

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Yoshihiro Watabe over 4 years ago

Thank you so much.

My customer has moved its test environment from UFT Mobile 3.4 Patch 2 to UFT Mobile 3.5.

Today I asked him to try your kind help when we asked him to provide some logs to us.

After he confirms UFT Mobile 3.5 fixes all issues, he'll ask 500 users to help the same migration in their production system.
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Yoshihiro Watabe over 4 years ago

Thank you so much.

My customer has moved its test environment from UFT Mobile 3.4 Patch 2 to UFT Mobile 3.5.

Today I asked him to try your kind help when we asked him to provide some logs to us.

After he confirms UFT Mobile 3.5 fixes all issues, he'll ask 500 users to help the same migration in their production system.
- Cancel
- Vote Up 0 Vote Down
- More
- Cancel

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A tool to gather all needed customers' data and to remove all private information

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