Synchronization of comments accross Octane workspaces

I'm facing issues when trying to synchronize comments accross different Octane workspaces. It is simply not working. 

Is this synchronization possible? Or am I missing something?

Thanks

  • 0  

    This is generally possible.

  • 0 in reply to   

    Thanks for your answer.

    If it is possible, in my case it is not working. I'll summarise the topic:

    • Synchronization is between Octane workspaces: epics and features, which are synchronized bi-directionally.
    • Epic and features, both of them, can have comments
    • The following connections are defined:

    • As you can see, comments field is in the list of fields to be synchronized, but synchronization is not working. MFConnect doesn't show errors regarding this synchronization, so my feeling is that the change is not detected by MFConnect.

    Since comments are not an actual field of epics and featuers, but actually referenced from them, I don't know if this could be the reason of this issue.

    Could you give me a hand with this topic? What am I missing? I know that I'm not providing too much information, but there's not too much to show. 

    Thanks in advance

  • 0   in reply to 

    Please create a support case.
    (support ticket in system using main product Octane, but with "Connect" as prefix in Title and mentioned at top of description - it will be routed accordingly).