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Jira Description field including images

Riccardo Gelleni
 

Hello community,

Does someone know if it's possible to sync Jira Description field with ALM Description field when in the source field an image is included. 

Usually when a Jira user attach an image in the Description field of an issue, automatically this image is also viewed as an attachment to that issue.

Unfortunately if i define for instance a mapping rule Jira Description (Story) --> ALM Description (Requirement), the syncing process fails for this error: com.connect.api.exceptions.BCException: com.connect.api.exceptions.BCException: Error in getHttpContent.

Since it is normally possible to attach images in the Description field of ALM, I wonder if there is a particular configuration on the connector to avoid this type of error.

Thanks in advance for any suggestion or additional information 

BR

Riccardo

  • Suggested Answer

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    Hi Riccardo.

    You normally do not have to do anything to sync images embedded into mapped rich-text fields.

    Problems with embedded images in Jira typically only occur if at least two of the following is true:
    - non-standard image handling on a Jira on-premise system (separate different image server.
    - network access to Jira server(s) requires proxy
    - network access to proxy and/or to Jira image server(s) requires non-standard, separate authentication if not from within web browser.
    - non-standard embedded images (e.g. via non-standard migration, or content from very, VERY old Jira versions) in Jira rich-text (images hosted on entirely different servers)
    - improperly configured filtering proxy (can be reverse-proxy "invisible" to users and/or Connect)

    If you are asking about this for a customer - please have them create a support ticket.

    If this for your own needs, please contact the Connect Team or me Open Text internally, e.g. via MS Teams team "MF Connect - field and support meeting" or "#VC-ADM"

    Best,
    Dom.

  • 0   in reply to   

    Thanks Dominique for your suggestion. I think it could be a network access issue through proxy server.

    Riccardo

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