Verified Answers


If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it!  Learn more

  • State Verified Answer
  • Replies reply
    1
  • Subscribers subscribers
    6
  • Views views
    406
  • Users 0 members are here
  • Locked Locked
Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Synchronization of Defects from MF ALM to Jira - Half of them can not be synchronized due to missing DefaultWysiwygConverter - How to find the root cause?

Thilo Brause

Good Morning,

I tried to synchronize Defects from MF ALM into issues in Jira.

My synchronization succeeds for half of the defects (corresponding issues in Jira are created and updated) and fails for the other half.

For the failing half I got a lot of error messages of the kind:

- SetValueFailed for Field Description

- Caused by: java.lang.NoClassDefFoundError: com/atlassian/renderer/wysiwyg/converter/DefaultWysiwygConverter

My first assumption was, that the field from MF ALM "Description and Workaround", that I was trying to map to the Jira-Field "Description", contain special elements that can not be transformed and prevent setting the description in Jira.

However, even if I copy the value of the field "Description and Workaround" from Defects that do synchronize to Jira, into a Defect that does NOT synchronize to Jira, nothing changes.

Even with the same content, which should end up in the Jira field "Description", one Defect is synchronized and the other is not.

That indicates that the error message shown in MF Connect is misleading. 

What I am asking myself - the error message "java.lang.NoClassDefFoundError: com/atlassian/renderer/wysiwyg/converter/DefaultWysiwygConverter" indicate a missing import in MF Connect - but why should the import only be missing at half of the items to be synchronized?

Putting all that together - I am totally lost and have no idea how to proceed further regarding this problem.

And ideas?

  • Verified Answer

    +1  

    I would assume that you:

    • turned on the Jira data source setting "Use Wiki to Store Rich Text - If true, JiraConnector will use the wiki renderer to rich text fields."
    • did not download the Wiki Renderer JAR from Atlassian "atlassian-renderer-8.0.32.jar".
      This JAR is only needed if this setting is on.

    Please be aware that this setting is off by default (resulting in much formatting being lost when sync'ing rich text into Jira). This is due to the fact that the Atlassian Wiki Renderer library has some issues, not all of which we can work around.

    If the issue persists, please open a support case.

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.