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How to unlock Administrator account when locked ?

Savit over 3 years ago

Dear All,

My admin account is locked, How do I unlock the administrator account ?

User Name: Administrator

Security Role - Site

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Vladislav Botur over 1 year ago in reply to Anil Peres-da-Silva +1

In the mentioned bat file was a issue in finding a path "%JRE_PATH%\java.exe" -jar "%UTILITIES_PATH%\mfcMaintenance.jar" -resetuser "%CONNECT_USER%" -d "%DATA_PATH%" I replaced path directly "D:…

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0 Anil Peres-da-Silva over 3 years ago

in the connect/utilities folder, there is a .bat script called mfcResetPassword.bat.

right mouse click, run as (O.S.) administrator.

the Administrator Connect password changes to 'changeme'
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0 Vladislav Botur over 1 year ago in reply to Anil Peres-da-Silva

I have run this script, but account Administrator was still locked, so I am forced to reinstall connect
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0 Vladislav Botur over 1 year ago in reply to Vladislav Botur

After reinstallation Administration account is still locked !!!!!
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0 Anil Peres-da-Silva over 1 year ago in reply to Vladislav Botur

i recommend opening a support case and gettig help resolving this
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0 Vladislav Botur over 1 year ago in reply to Anil Peres-da-Silva

In the mentioned bat file was a issue in finding a path

"%JRE_PATH%\java.exe" -jar "%UTILITIES_PATH%\mfcMaintenance.jar" -resetuser "%CONNECT_USER%" -d "%DATA_PATH%"

I replaced path directly

"D:\Program Files\Micro Focus\Connect\jre\bin\java.exe" -jar "D:\Program Files\Micro Focus\Connect\Utilities\mfcMaintenance.jar" -resetuser "Administrator" -d "D:\Program Files\Micro Focus\Connect\AppData\data"

So, now I have reset the password ;) ;) ;)
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0 Vladislav Botur over 1 year ago in reply to Anil Peres-da-Silva

In the mentioned bat file was a issue in finding a path

"%JRE_PATH%\java.exe" -jar "%UTILITIES_PATH%\mfcMaintenance.jar" -resetuser "%CONNECT_USER%" -d "%DATA_PATH%"

I replaced path directly

"D:\Program Files\Micro Focus\Connect\jre\bin\java.exe" -jar "D:\Program Files\Micro Focus\Connect\Utilities\mfcMaintenance.jar" -resetuser "Administrator" -d "D:\Program Files\Micro Focus\Connect\AppData\data"

So, now I have reset the password ;) ;) ;)
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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.