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How to unlock Administrator account when locked ?

Savit over 3 years ago

Dear All,

My admin account is locked, How do I unlock the administrator account ?

User Name: Administrator

Security Role - Site

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Vladislav Botur over 1 year ago in reply to Anil Peres-da-Silva +1

In the mentioned bat file was a issue in finding a path "%JRE_PATH%\java.exe" -jar "%UTILITIES_PATH%\mfcMaintenance.jar" -resetuser "%CONNECT_USER%" -d "%DATA_PATH%" I replaced path directly "D:…

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0 Anil Peres-da-Silva over 3 years ago

in the connect/utilities folder, there is a .bat script called mfcResetPassword.bat.

right mouse click, run as (O.S.) administrator.

the Administrator Connect password changes to 'changeme'
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0 Vladislav Botur over 1 year ago in reply to Anil Peres-da-Silva

I have run this script, but account Administrator was still locked, so I am forced to reinstall connect
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0 Vladislav Botur over 1 year ago in reply to Vladislav Botur

After reinstallation Administration account is still locked !!!!!
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0 Vladislav Botur over 1 year ago in reply to Vladislav Botur

After reinstallation Administration account is still locked !!!!!
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0 Dominique Kaiser over 1 year ago in reply to Vladislav Botur

The script has been confirmed to work correctly, repeatedly.

Please refer to https://admhelp.microfocus.com/connect/en/latest/Online/Content/Topics/batch-utilities.htm on how to utilize the utility scripts, including mfcResetPassword.

The password is located in the MFC Connect database.
If you keep the DB from a previous install, a re-installation will not change anything.
And a reinstall is not the correct method to resolve a locked password in an existing DB, anyway.
The correct way is to use the batch script or to contact support.
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0 Anil Peres-da-Silva over 1 year ago in reply to Vladislav Botur

i recommend opening a support case and gettig help resolving this
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