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Knowledge Doc: MF Connect: Apostrophe is duplicated when using mfcUserMap

Heather Caldwell
 
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Environment

MF Connect: 24.4


Situation

Connect mfcUserMap script duplicates Apostrophe in users names.

This is specifically a problem with JIRA or ServiceNow DS (and perhaps others). Because you need to use DisplayName.

If DisplayName is - Tester' Name-> mfcUserMaps will duplicate the ' in Connect DB.

It will look as this - Tester'' Name

When this happens, Connect cannot find the user during synchronization.

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.