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ALM QC 24.1 HTTP Error 503 after installation.

Toni Goriwoda

Hi,

today i installed alm 24.1 on Windows Server 2022 VM.

In installation log i found this errors:

15/05/2024 09:08:22:657

Custom Action:            com.hp.alm.installAnywhere.utils.MoveJDBCJarOut

                          Status: ERROR

                          Additional Notes: ERROR -     class com.hp.alm.installAnywhere.utils.MoveJDBCJarOut.install() runtime exception:

15/05/2024 09:09:57:734

Custom Action:            com.hp.alm.installAnywhere.utils.MoveJDBCJarBack

                          Status: ERROR

                          Additional Notes: ERROR -     class com.hp.alm.installAnywhere.utils.MoveJDBCJarBack.install() runtime exception:

Service is running, but No Trayicon is shown. JDK 8.22 is installed.

DB Schema was created and TD User also. 

In Wrapper Log this Errors can be found:

INFO   | jvm 1    | 2024/05/15 09:14:01.482 | ERROR : status=MUTED, label=QC server is muted due to unrecoverable error, reason=Error creating bean with name 'serverWorkflowService' defined in URL [jar:file:/D:/ProgramData/Micro%20Focus/ALM/webapps/qcbin/WEB-INF/lib/alm-services-impl.jar!/Spring/almcore-lom-core-context.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.hp.qc.impl.services.serverworkflow.ServerWorkflowServiceImpl]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: 'void sun.misc.Unsafe.ensureClassInitialized(java.lang.Class)',

INFO   | jvm 1    | 2024/05/15 09:14:01.484 | Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.hp.qc.impl.services.serverworkflow.ServerWorkflowServiceImpl]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: 'void sun.misc.Unsafe.ensureClassInitialized(java.lang.Class)'

INFO   | jvm 1    | 2024/05/15 09:14:01.484 | Caused by: java.lang.NoSuchMethodError: 'void sun.misc.Unsafe.ensureClassInitialized(java.lang.Class)'

How can I solve this problem?

  • Verified Answer

    +1  

    Hi Toni,

    There is a runtime exception thrown from InstallAnywhere in the installation log.

    Please first check if the ALM installer is complete. If it is complete you can try to install ALM with a latest release of JDK 8.

    And you can check if any errors in the deployment log which is under "C:\ProgramData\Micro Focus\ALM\log".folder.

  • 0

    Hi Toni,

    I suggest Updating your JDK to 17, because JDK 8 & 11 are running out of support soon.

    And secondly, if you use MS SQL-Server, update the mssql-jdbc.dll in the setup folder to mssql-jdbc_auth-12.4.2.x64.dll. Got some fixes from Microsoft

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