Using OpenText IDOL, Quest Diagnostics empowers healthcare providers in gaining insight, breakthrough efficiency, and superior healthcare outcomes.

The challenge was to simplify and accelerate access to content to facilitate research, analytics, patient care, legal investigations, workflow efficiency, and release of information.

Quest Diagnostics stores some 3.4 billion documents for more than 52 million patients in ChartMaxx ECM. Healthcare providers reach these documents via metadata. While ChartMaxx provides the ability to index and store documents, the company sought to satisfy a customer need: deep-dive searches by concept into structured and unstructured data.

Quest Diagnostics considered other companies’ products but chose the IDOL data analytics engine because it was cost effective and capable of meeting myriad search requirements in healthcare. After assistance with a proof of concept from OpenText (formerly Micro Focus) Quest Diagnostics launched a customer pilot program.

“We selected IDOL to give us the capability to get into the content of the documents we store,” Schlake notes.

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