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A Forrester Buyer’s Guide to Employee Services Chatbots

Caroline Oest
 
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Conversational AI chatbots are becoming more powerful, thanks to advances in large language models. But what are the key factors for maximizing chatbot ROI?

Insights from Forrester guide:

  • Measuring success—Setting and meeting realistic expectations.
  • Buying priorities—Addressing current and future needs.
  • Product features—Understanding the five differentiators that matter.

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