Micro Focus IDOL has been recognized as a ‘Strong Performer’ by Forrester in their latest People-Oriented Forrester Wave Report. Read on to see how IDOL’s AI data analytics can help your organization.

As our sheer amount of unstructured data increases, so does the need to leverage insights from it. However, many organizations are working in siloes. In other words, they often use disparate platforms for customer feedback management, social listening, employee experience, and other people-focused applications. Luckily, AI-based text analytics technology can be used for multiple cases. A hybrid machine learning (ML) and knowledge-based approach produces the best results.

In The Forrester Wave: People-Oriented Text Analytics Platforms Report, Q2 2022, Forrester does the evaluation of vendors, so you don’t have to. They also lay out specific capabilities that can apply to your organization’s needs when looking at various vendors.

When evaluating solutions, IT professionals should consider text analytics platforms that:

• Specialize in all relevant use cases
• Excel at natural language interpretation (NLI)
• Are starting to invest in transformer networks

IDOL is a ‘Strong Performer’

Micro Focus IDOL is one of the most comprehensive and exhaustive AI-based text analytics platforms on the market. IDOL Unstructured Data Analytics is an advanced search, knowledge discovery, and analytics platform. It uses AI and machine learning to leverage key insights stored deep within your unstructured data – including AI text analytics, AI audio analytics, and AI image analytics.

Forrester has named IDOL a ‘Strong Performer’ in the text analytics platforms space as a solid choice for anyone looking to build customized text analytics applications.

What makes IDOL a ‘Strong Performer’?

The report states, “IDOL’s strengths include one of the most comprehensive document-focused data integration and document workflow orchestration capabilities (partially based on Apache NiFi), native audio, image/video analytics, comprehensive NLU (over 1,000 entities), a multitude of OOTB ontologies for data enrichment, and secure handling of sensitive data (including PII redaction in audio, images, and video).”

Why This Matters

If you aren’t running a customer-obsessed business, you will soon fall behind the competition, and contrary to the ego-centric business model we too often see, only your customers, not you, know what they want in a product.

How do we know what they want? You could ask them individually, but this is extremely resource-intensive and often yields only a fragmented view of the entire picture.

This is where text analytics technology comes into play.

Understanding how your customers behave in the digital space can give you actionable insight into the functionalities your customers need in your products. Text analytics can comb through all customer interactions, giving you a more holistic view of customer sentiment than any other traditional method of information gathering.

A Bit About IDOL

IDOL’s versatile unstructured data analytics is for organizations that need to extract maximum value from all their text, audio, video, and image data – enabling text, speech, and video analytics for more than 1,000 data formats. Out-of-the-box access to 150 data repositories behind and beyond the firewall means indexing and classifying data without relocation, and disruption becomes a reality.

Built-in AI and machine learning enable organizations to minimize compliance risk, simplify IT operations, and focus internal resources on core business innovation and competitive differentiation. With IDOL, you can utilize:

• AI and machine learning insight engine. AI-based intelligent search engine tools extract deep insights from your data and maintain privacy regulation compliance.
• Surveillance and intelligence analytics. Analyze video, image, audio, and text data surveillance with real-time analytics.
• Facial and image detection, recognition, analysis, and analytics. Classification, detection, and image redaction compared detected faces to a database of known individuals.
• Dark data insights and web content retrieval. Monitor the web for mentions of crucial phrases and trend changes. Track public sentiment for analysis and data insight.
• Open-source intelligence. Find and analyze brand information from scraping public data such as TV, radio, social media, websites, digitized libraries, and the dark web.
• Sentiment analysis. Understand how your brand is presented to customers, identify trends, pinpoint regional sentiments, and quickly react to negative information.
• Audio analytics. AI and machine learning audio classification analysis and speech-to-text in multiple languages with multiple speaker identification and analysis.
• Text analytics. AI and natural language processing-based intelligent text analysis in real time.
• Video analytics. AI and machine learning video classification and analysis in real time.

More Information  

Learn more about unstructured data analytics.

Learn more about IDOL.

Want to try it out for yourself? Request a demo today.

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The Micro Focus IM&G team

Know your data | empower your people | drive your future

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