Ensuring the accuracy and reliability of answers is crucial for chat applications designed for enterprise use. OpenText Analytics enhances this capability through its export SDK integrated within the view server. This SDK is engineered to transform approximately 400 different file types into HTML documents, making them easily viewable in a web browser.

This transformation to HTML is not merely a matter of convenience; it introduces a powerful feature where phrases within the document that match a user's query can be directly linked. Consider, for example, the ability to scrutinize a contract outlining the Service Level Agreement (SLA) between a client and provider. Users can pose specific questions, such as, "How often will Innovatech Solutions Pty Ltd and GreenStream Dynamics conduct service reviews?". This functionality goes beyond providing answers; it crucially allows users to see exactly where in a document the information was sourced from, thereby facilitating a visual verification process.

The image provided demonstrates the view server's capability to render a document in HTML format, automatically highlighting keywords or phrases that are pertinent to the user's query, eliminating the need for manual scrolling or page navigation by the user.

OpenText View Server renders a pdf's HTML preview containing service level agreement type information

For enterprises, the advantage of this system is significant. Information presented through this method has undergone a verification process, making it not only reliable but also enhancing trust and efficiency in decision-making processes. This adds a layer of transparency and accountability that is invaluable in business contexts, where the accuracy of information can have substantial implications.

In summary, the ability to visually verify information within documents directly from chat applications represents a significant leap forward in how enterprises can manage and validate their data, ensuring both reliability and a streamlined workflow.

For a deeper understanding of these advancements or to talk about potential collaborations, please feel free to explore Opentext's overview on AI text analytics or drop me an email at vjoseph@opentext.com.

More Information  

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The OpenText Analytics & AI team