After updating to version 6.4.2.0, email authorization stopped working: "WebAuth feature is not running"
Cybersecurity
DevOps Cloud
IT Operations Cloud
After updating to version 6.4.2.0, email authorization stopped working: "WebAuth feature is not running"
Hello Pawel,
Can you check the Authenticators Management event, if the option Return groups on logon is Off? Set it to ON and see what happens?
If this doesn't help please open a service request ticket with Support, so they can ask for logs and analyze this further in detail. It may need more than a forum interaction.
Thanks.
Regards,
Luciano Testa
Hi Thank you for your interest in problem. Switching the parameter did not solve the problem. Probably the thread from two years ago is a trace, but paths have changed along the way, so we don't know where to correct it.
Hi Thank you for your interest in problem. Switching the parameter did not solve the problem. Probably the thread from two years ago is a trace, but paths have changed along the way, so we don't know where to correct it.
Hello,
Please open a ticket with Support. It's the best way to troubleshoot this. Also, it could be something not related to the version, etc.
We need to check logs, etc.
Thanks.
Regards,
Luciano Testa