Related Tips & Info
Wikis - Page

Knowledge Document: identity backup will not restore in version 7.7

Caroline Oest
 
0 Likes

An error is received when restoring the identity backup after upgrading to version 7.7. The error is: Error when restoring identity backup. Error is ERROR: insert or update on table "vs_identity_data" violates foreign key constraint "vs_identity_data_identity_id_fkey" Detail: Key (identity_id)=(53401) is not present in table "vs_identity".

Environment

SecureMail 7.7


Situation

After upgrading to version 7.7, an error is received when trying to restore the identity backup. The error is: Error when restoring identity backup. Error is ERROR: insert or update on table "vs_identity_data" violates foreign key constraint "vs_identity_data_identity_id_fkey"
Detail: Key (identity_id)=(53401) is not present in table "vs_identity".

Find resolution on support portal

Labels:

Voltage
Comment List
Related
Recommended

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.