A company may standardize on using service names because when using Oracle RAC. The Sentinel Data Synchronization to Oracle feature is only possible by using the SID of the database not the service name.
Here is a workaround:
Modify the entry in /opt/novell/sentinel/setup/db_update/config/databasePlatforms.xml as follows:
Change from
to
(note the change from ":" to "/" between ${PORTNUM} and ${DATABASE})
Since this file is overwritten during upgrade, this workaround must be repeated after each upgrade of Sentinel.