Hi Wencheng,
Could you please provide few details to fix this issue?
May I know the addon agent install OS version?
After the Change Guardian server upgrade is CG agent upgraded?

Thanks,

Suresh S.

Hi

    the CGAppliance is refresh install ...6.2 then using offline patchcd to upgrade to 6.2.0.2

after appliance upgrade to 6.2.0.2, I start testing

the agent install to Win10 x64 2004 version (Chinese tranditional version.)

Yesterday, I find it has a problem that I saw at old version.it is easy random hangup (not process CEF log...like my lab..the registry show it process date at 2 days ago...the CEFlog still generate in 2 days.)

Wencheng

Hi Wencheng,

Thanks for providing this information,

Looks like you have installed an event collector on windows 10 workstation (Win10 x64 2004 version (Chinese traditional version). Currently Change Guardian event collector addon not supported on this OS version. Please find below supported OS version

• Microsoft Windows Server 2019
• Microsoft Windows Server 2016
• Microsoft Windows Server 2012 R2

For more information on system requirements please find below the link for reference

https://www.microfocus.com/documentation/change-guardian/6.2/change-guardian-6-2-system-requirements/change-guardian-6-2-system-requirements.html

Install the Event collector addon on supported OS and make sure CG agent also should be installed on the same machine.

Feel free to post back to us if you need further assistance

Thanks & Regards,

Suresh S.

Hi Suresh

     I install another WIn2016 (New Install)  to replace previous addon agent (Win10 2004, I have uninstall this workstation)

But the result still same ==> it still stuck and no process later "done" files as screenshot

you could see the registry , it process at 2022-03-24-13-34.cef , the OSs's clock is PM2:53. it still has 6 done files need process to import..

Hi Wencheng,

Could you please confirm this, After 2022-03-24-13-10.done.cef  (86KB) file is there any events processed from O365?

Thanks,

Suresh S.

Hi Suresh

    this screenshot is 2022-03-24-13-34-10 (86KB).

it indeed be processed and import to CG Appliance.

But now it stuck on this file , no process next other files.

Wencheng